Technical Support Specialist for Grupo Crit

hace 17 horas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

Company Overview: Grupo Crit is a leading provider of innovative solutions, committed to delivering exceptional customer experiences.

Job Description: We are seeking a highly skilled Technical Support Specialist to join our team in Tenerife. As a key member of our support team, you will play a vital role in ensuring our customers receive top-notch technical assistance and problem-solving expertise.

Salary: The estimated annual salary for this position is €35,000 - €45,000, depending on experience and qualifications.

Required Skills and Qualifications:

  • Familiarity with French and English languages
  • Basic PC skills
  • Good communication skills
  • Ability to work in shifts: 7x24 (40 hours per week - 5 days per week)
  • Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
  • Basic understanding of group dynamics and/or team development principles

Benefits: Our comprehensive benefits package includes hybrid remote working options, flexible scheduling, and opportunities for professional growth and development.

Job Responsibilities:

  • Interact with customers via telephone, email, and web channels to provide technical support and resolve issues
  • Analyze customer problems and develop plans to address them
  • Evaluate new services and technologies introduced at the helpdesk
  • Collaborate with departmental staff to promote strong customer service values

About the Role: As a Technical Support Specialist, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the growth and success of Grupo Crit.



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