Technical Support Specialist for Customer Service

hace 1 día


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo
Job Description

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Grupo Crit in Tenerife. As a key member of our customer service department, you will be responsible for providing exceptional technical support to our customers via various communication channels.

About the Role

This is a fantastic opportunity to work with a dynamic team and contribute to the success of our organization. You will have the chance to develop your skills and knowledge in technical support, problem-solving, and customer service.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, and web
  • Evaluate and prioritize customer problems and complaints
  • Analyze customer issues and develop plans for resolution
  • Identify opportunities for process improvements and author knowledge base submissions
  • Participate in training activities and stay up-to-date with new technologies and procedures
Requirements

To be successful in this role, you will need:

  • Fluency in French (Mandatory languages)
  • Basic PC skills and good communication skills
  • Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
What We Offer

We offer a competitive salary package including an estimated annual salary of €45,000, depending on experience. Additionally, you will receive comprehensive training and development opportunities to enhance your skills and career progression.

Benefits

As a member of our team, you can expect:

  • A dynamic and supportive work environment
  • Ongoing training and professional development
  • A competitive salary and benefits package
Join Our Team

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application. We look forward to hearing from you.



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