Infloww Customer Support Professional
hace 1 mes
About Us
Infloww is a cutting-edge company that aims to revolutionize the tech industry by catering to the underserved needs of creative professionals. Our journey began with the development of the Infloww CRM, a platform designed specifically for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are diversifying our company portfolio into new arenas, including AI-powered tools and fintech. We are a diverse team of builders and creatives distributed across the globe.
Job Description
We are seeking a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries via chat (Intercom) related to the Infloww platform. The ideal candidate will have strong communication skills, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.
Key Responsibilities
- Respond promptly and professionally to customer questions through chat (Intercom).
- Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infloww platform.
- Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.
- Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.
Collaboration and Process Improvement
- Work closely with other members of the support team to share knowledge and best practices.
- Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.
- Participate in team meetings and training sessions to stay updated on new features, tools, and processes.
- Identify recurring customer issues and suggest improvements to enhance the support process.
- Contribute to the development and updating of support documentation and resources.
- Provide feedback to the Support Team Lead on potential improvements to tools and workflows.
Requirements
- Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.
- At least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
- Familiarity with Intercom or similar customer support tools (e.g., Zendesk).
Language and Salary
The salary for this position is estimated to be around $45,000 - $65,000 per annum, depending on experience and qualifications. Fluency in English is required.
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