Infloww Customer Support Professional

hace 1 mes


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo

About Us

Infloww is a cutting-edge company that aims to revolutionize the tech industry by catering to the underserved needs of creative professionals. Our journey began with the development of the Infloww CRM, a platform designed specifically for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are diversifying our company portfolio into new arenas, including AI-powered tools and fintech. We are a diverse team of builders and creatives distributed across the globe.

Job Description

We are seeking a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries via chat (Intercom) related to the Infloww platform. The ideal candidate will have strong communication skills, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.

Key Responsibilities

  • Respond promptly and professionally to customer questions through chat (Intercom).
  • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infloww platform.
  • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.
  • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.

Collaboration and Process Improvement

  • Work closely with other members of the support team to share knowledge and best practices.
  • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.
  • Participate in team meetings and training sessions to stay updated on new features, tools, and processes.
  • Identify recurring customer issues and suggest improvements to enhance the support process.
  • Contribute to the development and updating of support documentation and resources.
  • Provide feedback to the Support Team Lead on potential improvements to tools and workflows.

Requirements

  • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.
  • At least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
  • Familiarity with Intercom or similar customer support tools (e.g., Zendesk).

Language and Salary

The salary for this position is estimated to be around $45,000 - $65,000 per annum, depending on experience and qualifications. Fluency in English is required.



  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo

    About Infloww Infloww is a global company that has been growing rapidly since its inception. Our mission is to provide top-notch services to our customers, and we are looking for a dedicated professional to join our European customer service team. Job Description We are seeking a Senior Customer Support Agent to provide exceptional support to our...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo

    About InflowwOur VisionInfloww is a pioneering company that addresses the untapped potential of spicy creators. Founded with a clear purpose, we aim to elevate the industry through innovative solutions. Our journey began with the development of the Infloww CRM, a platform tailored for OnlyFans creators.The RoleWe are seeking an experienced Senior Customer...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo

    About InflowwInfloww is a pioneering technology company dedicated to addressing the underserved needs of creators in the spicy segment. With a focus on innovation and growth, we are expanding our product portfolio to include AI-powered tools and fintech solutions.The RoleWe are seeking an experienced Senior Customer Success Manager to lead our efforts in...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo

    About InflowwInfloww is a rapidly growing company that specializes in creating innovative solutions for the Creator Economy. Our mission is to empower creators by providing them with the tools and resources they need to succeed.Job SummaryWe are seeking a highly motivated and detail-oriented Financial Operations Coordinator to join our team. The successful...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo

    About UsInfloww is a pioneering company that specializes in developing innovative solutions for the OnlyFans creator segment. Our mission is to empower creators through cutting-edge technology, and our CRM platform is a testament to this commitment.We're expanding our portfolio to include AI-powered tools and fintech, and we're seeking a seasoned Senior...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Hotelston Slu A tiempo completo

    Company Overview: Hotelston SLU is a wholesale travel service reservation company, serving over 10,000 travel agents and tour operators across 15+ countries. Our mission is to provide the best price and after-sale support for travel business professionals and end-customers.">About the Role: As an Italian Customer Support Specialist, you will be responsible...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Hotelston Slu A tiempo completo

    Hotelston SLU, a leading wholesale travel service reservation company, offers an exciting opportunity for an Italian Customer Support Specialist. We cater to over 10,000 travel agents and tour operators in 15+ countries, providing top-notch price and after-sale support to professionals and end-customers.We're growing and looking for someone with exceptional...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo

    **About Infinni Innovations S.A.**We are a fast-growing company that's transforming the Creator Economy with innovative solutions. Our journey began with the development of the Infinni CRM, and today we're expanding into AI-powered tools and fintech.**Job Summary**We're seeking a detail-oriented Financial Operations Specialist to join our team in Tenerife,...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España domestiko A tiempo completo

    Job OverviewDomestiko is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional technical support and problem-solving abilities to our customers.Key ResponsibilitiesCustomer Interaction: Engage with customers via various communication...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Hubstaff A tiempo completo

    About UsEli Z Group is a forward-thinking company that values innovation and customer satisfaction.Job OverviewWe are seeking an experienced Multilingual Customer Support Specialist to join our global team. This role requires fluency in English and strong communication skills to deliver exceptional customer experiences.Key ResponsibilitiesCustomer Outreach:...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Customer Support Job OfferWe are seeking a motivated and customer-focused Help Desk Agent to join our team at Grupo Crit. This is a great opportunity to develop your skills and work in a dynamic and multicultural environment. About the RoleThe successful candidate will be responsible for providing technical support and problem-solving abilities to our...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    **Job Overview**Grupo Crit is seeking a highly skilled Technical Support Specialist to join our team. As a customer service expert, you will be responsible for providing top-notch technical support and problem-solving abilities to our customers.**Key Responsibilities**Interact with customers via various communication channels, including telephone, email, and...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Grupo Crit in Tenerife. As a key member of our customer service department, you will be responsible for providing exceptional technical support to our customers via various communication channels.About the RoleThis is a fantastic opportunity to work...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Apple Inc. A tiempo completo

    **About the Role**We're seeking a highly skilled and empathetic Customer Service Representative to join our Apple Support team. As a Technical Support Specialist, you'll play a critical role in delivering world-class customer experiences for our customers.


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completo

    Company Overview:Crit Interim España Ett is a leading provider of innovative solutions and services.About the Role:We are seeking an experienced Technical Support Specialist to join our team in Tenerife. The successful candidate will be responsible for delivering exceptional customer experience through technical support and problem-solving abilities.Job...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completo

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Crit Interim España Ett.This is an exciting opportunity for a customer-focused individual to provide technical support and problem-solving abilities to our clients via various communication channels.The successful candidate will have excellent communication skills, be...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completo

    Company Overview: As a Technical Support Specialist at Grupo Crit, you will be part of a dynamic team that is dedicated to providing exceptional customer service and technical support. Our goal is to deliver outstanding results-driven solutions that exceed our customers' expectations.


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Company OverviewGrupo Crit is a leading organization committed to delivering exceptional customer experiences through innovative solutions and expert support.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team as a Customer Service Advocate. This role requires strong technical expertise, excellent communication skills, and...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Apple Inc. A tiempo completo

    Company OverviewAt Apple, we foster an environment that combines dedication, creativity, innovation, and fun to deliver the ultimate customer experience. We see each customer interaction as an opportunity to delight, engage, and inspire by focusing on the smallest of details.">Job SummaryWe're looking for a problem solver who can connect with others, help...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Hotelston Slu A tiempo completo

    Hotelston SLU is a wholesale travel service reservation company with an online platform, Hotelston.Com, used by over 10,000 travel agents and tour operators in more than 15 countries.We are committed to providing the best prices and exceptional after-sales support for travel industry professionals and end-customers.To achieve this goal, we are seeking an...