Apple Support College Program Home Advisor Professional

hace 2 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Apple Inc. A tiempo completo

Company Overview
At Apple, we foster an environment that combines dedication, creativity, innovation, and fun to deliver the ultimate customer experience. We see each customer interaction as an opportunity to delight, engage, and inspire by focusing on the smallest of details.

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Job Summary
We're looking for a problem solver who can connect with others, help friends and family troubleshoot issues, and is curious about why things work the way they do. As an Apple Support College Advisor, you'll engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer.

Key Responsibilities

  • Help fix technical issues while providing an exceptional customer experience.
  • Listen to our customers and use your technical expertise, creativity, passion, and documented troubleshooting flow to meet their needs.

Requirements

  • You must be enrolled through May 2027 or later in at least one class at a university in the U.S. pursuing a bachelor's degree or higher.
  • You need a quiet home workspace, ergonomic chair, desk, and a hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency.
  • You must be available for nine weeks of part-time paid training on a set schedule totaling 24 hours a week: four, four-hour shifts during the week and one 8-hour shift on Saturdays.
  • After training, you'll be available to work 20 weekly hours, similar to the training schedule.
  • You can flex up or down in weekly hours when school is not in session, based on business needs.
  • You must be able to meet a minimum typing speed of 40 WPM while talking with customers.
  • You will need to complete a pre-employment assessment, background check, and initial training.
  • A 2.7 GPA is also required.
  • Possessing a major in Business, Communications, Computer Science, Engineering, or any other tech-related field is preferred.

Compensation and Benefits

We offer competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We provide opportunities for employees to explore their potential.

Inclusion and Diversity

We are committed to fostering a culture where everyone feels seen, heard, and inspired to do their best work. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for creating this environment.

Salary Estimate

The estimated salary range for this position is around $45,000 - $55,000 per year, depending on your location and level of experience.



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