Global Business Support Professional
hace 2 días
Hotelston SLU, a leading wholesale travel service reservation company, offers an exciting opportunity for an Italian Customer Support Specialist. We cater to over 10,000 travel agents and tour operators in 15+ countries, providing top-notch price and after-sale support to professionals and end-customers.
We're growing and looking for someone with exceptional customer service skills to join our team. Key responsibilities include:
- Providing timely support via phone and email
- Managing travel service bookings (hotels, transfers, attractions)
- Resolving customer complaints and issues
- Reviewing and managing contracts
- Handling special offers and sales promotions
To succeed in this role, you'll need:
- Fluency in English (spoken and written)
- Attention to detail and critical thinking skills
- Ability to multitask and manage competing priorities
- Customer-focused communication skills
- Flexibility to work on Saturdays (negotiable)
In return, we offer:
- A competitive salary (£28,000 - £35,000 per annum, depending on experience)
- Superior discounts on your holiday/travel services
- Ongoing professional development investments
- The possibility to work from home (2 days/week)
- A modern office in the heart of Santa Cruz, complete with free parking and a relaxed atmosphere
- Regular team-building events and activities
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