Global Business Support Professional

hace 2 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Hotelston Slu A tiempo completo

Hotelston SLU, a leading wholesale travel service reservation company, offers an exciting opportunity for an Italian Customer Support Specialist. We cater to over 10,000 travel agents and tour operators in 15+ countries, providing top-notch price and after-sale support to professionals and end-customers.

We're growing and looking for someone with exceptional customer service skills to join our team. Key responsibilities include:

  • Providing timely support via phone and email
  • Managing travel service bookings (hotels, transfers, attractions)
  • Resolving customer complaints and issues
  • Reviewing and managing contracts
  • Handling special offers and sales promotions

To succeed in this role, you'll need:

  • Fluency in English (spoken and written)
  • Attention to detail and critical thinking skills
  • Ability to multitask and manage competing priorities
  • Customer-focused communication skills
  • Flexibility to work on Saturdays (negotiable)

In return, we offer:

  • A competitive salary (£28,000 - £35,000 per annum, depending on experience)
  • Superior discounts on your holiday/travel services
  • Ongoing professional development investments
  • The possibility to work from home (2 days/week)
  • A modern office in the heart of Santa Cruz, complete with free parking and a relaxed atmosphere
  • Regular team-building events and activities


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