Tech Support Specialist
hace 2 días
At Apple, we believe that a customer-centric approach and innovative spirit are essential to delivering exceptional experiences.
We're committed to fostering a culture where every individual feels valued, empowered, and inspired to excel in their role.
If you're passionate about problem-solving, possess excellent communication skills, and thrive in a fast-paced environment, you may be the ideal candidate for our Tech Support College Program.
As an Apple Support College Advisor, your primary responsibility will be to provide world-class technical support and customer service to our clients, ensuring they receive tailored solutions to their issues.
This involves actively listening to customers, using technical expertise and creativity to resolve problems, and maintaining a professional demeanor even in challenging situations.
Our team is dedicated to creating an inclusive and diverse work environment, where everyone feels seen, heard, and valued. We strive to empower each other to grow professionally and personally.
Minimum Qualifications:
- Currently enrolled in a university program in the U.S., pursuing a bachelor's degree or higher
- A quiet home workspace with a hard-wired internet connection (10 Mbps download and 3 Mbps upload speed)
- Availability for five weeks of full-time paid training (40 hours/week) and subsequent flexible scheduling (20 hours/week)
- Meet minimum typing speed of 40 WPM while engaging with customers
- Successful completion of pre-employment assessments, background checks, and initial training
Preferred Qualifications:
- Business, Communications, Computer Science, Engineering, or related major
- Passion for customer service and comprehensive issue resolution
- Approach opportunities flexibly, with good judgment and high standards
- Ability to navigate difficult conversations and display resilience
- Effective time management and multitasking skills
We offer a competitive salary ($45,000 - $60,000 per year), great benefits, eligibility for our company stock plan, time off, an employee discount, and dedicated resources for ongoing growth and career development. Our commitment to inclusion and diversity drives us to create a workplace where everyone feels empowered and valued.
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