Senior Customer Support Specialist
hace 2 semanas
About Us
Infloww is a tech company dedicated to providing innovative solutions for creators. We are a diverse team of builders and creatives distributed across the globe, committed to elevating the industry through our AI-powered tools and fintech services.
Job Description
We are seeking a highly skilled Senior Customer Support Agent to join our European customer service team. As a key member of our support team, you will be responsible for addressing and resolving customer inquiries via chat related to the Infloww platform. The ideal candidate will have strong communication skills, a customer-centric approach, and a keen eye for detail.
Responsibilities
• Respond promptly and professionally to customer questions through chat (Intercom).
• Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infloww platform.
• Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.
• Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.
Requirements
• Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field.
• At least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
• Familiarity with Intercom or similar customer support tools.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple inquiries simultaneously in a fast-paced environment.
• High level of empathy and customer-centric mindset.
Language Skills
Fluency in English is required. Additional European languages or Mandarin Chinese are a plus.
-
Customer Support Specialist
hace 3 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoCustomer Service RoleWe are seeking a vibrant Customer Support Specialist to join our team at Grupo Crit in Tenerife, Canary Islands, Spain.The ideal candidate will be fluent in German, English, and Spanish, with basic PC skills and excellent communication abilities.Responsibilities:Interact with customers via telephone, email, and web, providing technical...
-
Customer Support Specialist
hace 3 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a pioneering company that has revolutionized the way businesses interact with their customers. Our mission is to provide exceptional support to our users, ensuring they receive the highest level of service possible.We are a remote-first company, allowing our employees to work from anywhere in the world. Our commitment to innovation and...
-
Technical Support Specialist
hace 1 día
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completoCompany Overview:Crit Interim España Ett is a leading provider of innovative solutions and services.About the Role:We are seeking an experienced Technical Support Specialist to join our team in Tenerife. The successful candidate will be responsible for delivering exceptional customer experience through technical support and problem-solving abilities.Job...
-
Technical Support Specialist
hace 4 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoAbout the RoleAt Grupo Crit, we are seeking a highly skilled Technical Support Specialist - Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers via various channels.
-
Customer Support Professional Senior
hace 2 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout Infloww Infloww is a global company that has been growing rapidly since its inception. Our mission is to provide top-notch services to our customers, and we are looking for a dedicated professional to join our European customer service team. Job Description We are seeking a Senior Customer Support Agent to provide exceptional support to our...
-
Technical Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoJob SummaryAt Grupo Crit, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and problem-solving abilities to our customers via various communication channels.Key Responsibilities- Identify, evaluate, and prioritize customer problems and...
-
Technical Support Specialist
hace 5 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Grupo Crit.Key Responsibilities:Provide technical support and problem-solving abilities to customers via telephone, email, and the web.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of...
-
Technical Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo**Job Summary**We are seeking a skilled Technical Support Specialist to join our team at Grupo Crit. As a Technical Support Specialist, you will be responsible for providing technical support and problem-solving abilities to our customers via telephone, e-mail, and the web.**Key Responsibilities**Interact with customers to identify, evaluate, and prioritize...
-
Customer Support Specialist
hace 2 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoCustomer Support Job OfferWe are seeking a motivated and customer-focused Help Desk Agent to join our team at Grupo Crit. This is a great opportunity to develop your skills and work in a dynamic and multicultural environment. About the RoleThe successful candidate will be responsible for providing technical support and problem-solving abilities to our...
-
Technical Support Specialist
hace 2 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Domestiko A tiempo completoJob Description:At Domestiko, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients via various communication channels. Your role will involve identifying, evaluating, and prioritizing customer problems,...
-
Customer Service Specialist
hace 2 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España domestiko A tiempo completoJob SummaryWe are seeking a skilled and experienced Customer Service Specialist to join our team at domestiko. As a key member of our helpdesk team, you will be responsible for providing exceptional technical support and problem-solving abilities to our customers.Key ResponsibilitiesInteract with customers via telephone, email, and the web to resolve...
-
Technical Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoJob Summary:As a Technical Support Specialist at Grupo Crit, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to identify, evaluate, and prioritize customer problems and complaints, and to develop effective plans to resolve them.Key Responsibilities:• Interact with customers...
-
Technical Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoJob Summary:As a Technical Support Specialist at Grupo Crit, you will be responsible for providing exceptional technical support to our customers via various communication channels. Your primary goal will be to identify, evaluate, and prioritize customer problems and complaints, and develop effective plans to resolve them.Key Responsibilities:- Interact with...
-
Technical Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoJob SummaryAs a Technical Support Specialist at Grupo Crit, you will be responsible for providing top-notch technical support to our customers via various communication channels. Your primary goal will be to identify, evaluate, and prioritize customer problems and complaints, and then develop effective plans to resolve them. You will work closely with our...
-
Technical Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoJob SummaryAs a Technical Support Specialist at Grupo Crit, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to identify, evaluate, and prioritize customer problems and complaints, and to develop effective plans to resolve them. You will work closely with departmental staff to...
-
Technical Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoJob SummaryAs a Technical Support Specialist at Grupo Crit, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to identify, evaluate, and prioritize customer problems and complaints, and to analyze and resolve them in a timely and efficient manner.Key ResponsibilitiesInteract...
-
Technical Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoJob SummaryAt Grupo Crit, we are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and problem-solving abilities to our customers via various communication channels.Key ResponsibilitiesInteract with customers via...
-
Technical Support Specialist
hace 1 semana
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoHelp Desk Agent Role in Tenerife, Spain: We are looking for a skilled Technical Support Specialist to join our team at Grupo Crit. As a key member of our support team, you will interact with customers, identify problems, and provide technical support in a new and expanding Flag-ship center. Key Responsibilities:Providing Technical Support: You will provide...
-
Multilingual Customer Support Expert
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Hubstaff A tiempo completoPosition: Multilingual Customer Support SpecialistRole Overview: We are seeking a talented, multilingual individual fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued.Key Responsibilities:Customer...
-
Technical Support Specialist
hace 15 horas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completoCareer OverviewAs a Technical Support Specialist at Crit Interim España Ett, you will play a vital role in providing top-notch technical support and problem-solving skills to customers. This is an exciting opportunity for those passionate about delivering exceptional customer service and ensuring customer satisfaction.Job SummaryWe are seeking a highly...