Senior Customer Support Specialist

hace 2 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo

About Us
Infloww is a tech company dedicated to providing innovative solutions for creators. We are a diverse team of builders and creatives distributed across the globe, committed to elevating the industry through our AI-powered tools and fintech services.

Job Description
We are seeking a highly skilled Senior Customer Support Agent to join our European customer service team. As a key member of our support team, you will be responsible for addressing and resolving customer inquiries via chat related to the Infloww platform. The ideal candidate will have strong communication skills, a customer-centric approach, and a keen eye for detail.

Responsibilities
• Respond promptly and professionally to customer questions through chat (Intercom).
• Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infloww platform.
• Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.
• Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.

Requirements
• Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field.
• At least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
• Familiarity with Intercom or similar customer support tools.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple inquiries simultaneously in a fast-paced environment.
• High level of empathy and customer-centric mindset.

Language Skills
Fluency in English is required. Additional European languages or Mandarin Chinese are a plus.



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