Customer Support Specialist

hace 4 días

Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo
About Us

Infloww is a pioneering company that has revolutionized the way businesses interact with their customers. Our mission is to provide exceptional support to our users, ensuring they receive the highest level of service possible.

We are a remote-first company, allowing our employees to work from anywhere in the world. Our commitment to innovation and excellence has earned us a reputation as a leader in the industry.

Job Description

We are seeking a skilled Senior Customer Support Agent to join our European customer service team. In this role, you will be responsible for addressing and resolving customer inquiries via chat, ensuring a seamless experience for our users.

The ideal candidate will have strong communication skills, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.

Key Responsibilities:
  • Respond promptly and professionally to customer questions through chat.
  • Provide accurate and efficient resolutions to customer inquiries.
  • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.
  • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.
Requirements

Education and Experience:

  • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.
  • At least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
  • Familiarity with Intercom or similar customer support tools is a must.

Skills and Competencies:

  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to manage multiple inquiries simultaneously in a fast-paced environment.
  • High level of empathy and customer-centric mindset.

Languages:

  • Fluency in English is a must. Additional European languages or Mandarin Chinese are a plus.

We offer a competitive salary, flexible working hours, and opportunities for career advancement and personal development in a fast-growing company.

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