Technical Support Specialist
hace 4 semanas
Job Summary:
As a Technical Support Specialist at Grupo Crit, you will be responsible for providing exceptional technical support to our customers via various communication channels. Your primary goal will be to identify, evaluate, and prioritize customer problems and complaints, and develop effective plans to resolve them.
Key Responsibilities:
- Interact with customers to understand their technical issues and provide timely solutions.
- Analyze customer problems and develop plans to resolve them efficiently.
- Collaborate with the support team to identify and address resolution gaps.
- Evaluate new services, processes, and technologies to improve support services.
- Participate in training activities to enhance technical skills and customer service knowledge.
Requirements:
- Mandatory languages: French
- Basic PC skills and good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of group dynamics and/or team development
- Basic Business Development: Results Focused, Initiative, Customer-oriented
- Experience: No specific experience required (initial training)
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