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Technical Support Specialist

hace 1 mes

Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo
Job Summary

As a Technical Support Specialist at Grupo Crit, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to identify, evaluate, and prioritize customer problems and complaints, and to analyze and resolve them in a timely and efficient manner.

Key Responsibilities
  • Interact with customers via telephone, email, and the web to provide technical support and problem-solving abilities.
  • Identify, evaluate, and prioritize customer problems and complaints.
  • Analyze customer problems and formulate plans of resolution.
  • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
  • Evaluate new services, processes, and technologies introduced at the helpdesk.
  • Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service enhancements.
  • Work with departmental staff to promote, develop, and maintain strong customer service values.
  • Escalate unresolved issues to support leads, designated (Client) service group.

Requirements
  • Mandatory languages: German
  • Basic PC skills
  • Good communication skills
  • Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

Advanced Experience in Organization Development
  • Service Orientation
  • Insight
  • Proactive Cooperation
  • Basic understanding of the principles, theories, and practices of group dynamics and/or team development

Basic Business Development
  • Results Focused
  • Initiative
  • Customer-oriented

Experience
No specific experience is required (initial training)