Senior Customer Success Manager

hace 4 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo

About Infloww

We are a fast-growing company that specializes in providing innovative solutions for the OnlyFans creators. Our mission is to empower creators to succeed in the ever-changing digital landscape.

The Role

We are seeking an experienced and dynamic Senior Customer Success Manager to join our team. In this role, you will be responsible for guiding our largest and most strategic customers through their entire journey from onboarding and adoption to retention and advocacy.

Key Responsibilities

Relationship Management:

  • Develop and maintain strong relationships with our largest customers, ensuring their satisfaction and success with Infloww's products and services.
  • Act as a trusted advisor to customers, understanding their business goals and providing tailored solutions to meet their needs.

Customer Journey Management:

  • Oversee the entire customer lifecycle, from onboarding and adoption to retention and advocacy, ensuring a seamless and positive experience.
  • Train and educate clients on new features, enabling them to fully utilize our platform's capabilities and bring more OnlyFans creators to Infloww.

Internal Collaboration:

  • Resolve any issues or problems faced by customers promptly, by coordinating with relevant internal teams and effectively to build trust and long-term relationships.
  • Act as a liaison between customers and product development teams, gathering feedback, communicating customer needs, and advocating for product enhancements.

Reporting and Metrics:

  • Prepare regular progress reports and forecasts for internal and external stakeholders, utilizing key account metrics.
  • Analyze data to identify trends and areas for improvement, driving key projects that enhance customer success and satisfaction.

Thought Leadership:

  • Stay up-to-date with industry trends and best practices to provide customers with cutting-edge solutions and insights.
  • Lead key improvement projects and support the development of your peers, fostering a culture of learning and growth within the team.
  • Be a role model for junior team members, demonstrating best practices in customer success.
Requirements

Education and Experience:

  • Minimum of 5 years of experience as a Customer Success Manager, with a proven track record of working with large accounts.
  • Strong background in SaaS business models and experience with CRM tools.

Skills and Competencies:

  • Fluent in English with excellent communication and interpersonal skills. Spanish is a strong plus.
  • Proven ability to manage complex customer relationships and drive successful outcomes.
  • Familiarity with CRM tools and metrics to track customer success and engagement.

Personal Attributes:

  • Self-motivated, proactive team player with innovative ideas for customer growth and loyalty.
  • Highly organized and detail-oriented, capable of managing multiple priorities and projects simultaneously.
  • Passionate about customer success and dedicated to delivering exceptional service and value.
Benefits
  • Relocation Assistance: We offer support for relocation for those who choose to relocate.
  • Competitive Salary: Attractive compensation package commensurate with experience and skills.
  • Remote Work: We offer flexible working hours and location options.
  • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
  • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.

We are excited to hear from you.



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