Senior Customer Success Strategist

hace 4 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completo

About Us
Infloww is a pioneering company that addresses the underserved needs of the spicy creators segment. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. We are now diversifying our company portfolio into new arenas, including AI-powered tools and fintech. Our team is a diverse group of builders and creatives distributed across the globe. This is an opportunity to be part of a movement that will elevate an entire industry.

The Role
We are seeking an experienced and dynamic Senior Customer Success Manager to join our team. In this role, you will be the primary point of contact for our largest and most strategic customers, guiding them through their entire journey from onboarding and adoption to retention and advocacy. You will play a pivotal role in ensuring our clients achieve maximum value from our platform, helping them to bring more OnlyFans creators on board, and acting as a trusted advisor and partner.

Key Responsibilities
• Develop and maintain strong relationships with our largest customers, ensuring their satisfaction and success with Infloww's products and services.
• Act as a trusted advisor to customers, understanding their business goals and providing tailored solutions to meet their needs.
• Oversee the entire customer lifecycle, from onboarding and adoption to retention and advocacy, ensuring a seamless and positive experience.
• Train and educate clients on new features, enabling them to fully utilize our platform's capabilities and bring more OnlyFans creators to Infloww.
• Resolve any issues or problems faced by customers promptly, by coordinating with relevant internal teams and effectively to build trust and long-term relationships.
• Act as a liaison between customers and product development teams, gathering feedback, communicating customer needs, and advocating for product enhancements.
• Prepare regular progress reports and forecasts for internal and external stakeholders, utilizing key account metrics.
• Analyze data to identify trends and areas for improvement, driving key projects that enhance customer success and satisfaction.
• Stay up-to-date with industry trends and best practices to provide customers with cutting-edge solutions and insights.
• Lead key improvement projects and support the development of your peers, fostering a culture of learning and growth within the team.

Requirements
• Minimum of 5 years of experience as a Customer Success Manager, with a proven track record of working with large accounts.
• Strong background in SaaS business models and experience with CRM tools.



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