Senior Customer Success Strategist
hace 4 semanas
About Us
Infloww is a pioneering company that addresses the underserved needs of the spicy creators segment. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. We are now diversifying our company portfolio into new arenas, including AI-powered tools and fintech. Our team is a diverse group of builders and creatives distributed across the globe. This is an opportunity to be part of a movement that will elevate an entire industry.
The Role
We are seeking an experienced and dynamic Senior Customer Success Manager to join our team. In this role, you will be the primary point of contact for our largest and most strategic customers, guiding them through their entire journey from onboarding and adoption to retention and advocacy. You will play a pivotal role in ensuring our clients achieve maximum value from our platform, helping them to bring more OnlyFans creators on board, and acting as a trusted advisor and partner.
Key Responsibilities
• Develop and maintain strong relationships with our largest customers, ensuring their satisfaction and success with Infloww's products and services.
• Act as a trusted advisor to customers, understanding their business goals and providing tailored solutions to meet their needs.
• Oversee the entire customer lifecycle, from onboarding and adoption to retention and advocacy, ensuring a seamless and positive experience.
• Train and educate clients on new features, enabling them to fully utilize our platform's capabilities and bring more OnlyFans creators to Infloww.
• Resolve any issues or problems faced by customers promptly, by coordinating with relevant internal teams and effectively to build trust and long-term relationships.
• Act as a liaison between customers and product development teams, gathering feedback, communicating customer needs, and advocating for product enhancements.
• Prepare regular progress reports and forecasts for internal and external stakeholders, utilizing key account metrics.
• Analyze data to identify trends and areas for improvement, driving key projects that enhance customer success and satisfaction.
• Stay up-to-date with industry trends and best practices to provide customers with cutting-edge solutions and insights.
• Lead key improvement projects and support the development of your peers, fostering a culture of learning and growth within the team.
Requirements
• Minimum of 5 years of experience as a Customer Success Manager, with a proven track record of working with large accounts.
• Strong background in SaaS business models and experience with CRM tools.
-
Senior Customer Success Manager
hace 7 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a pioneering company that specializes in developing innovative solutions for the OnlyFans creator segment. Our mission is to empower creators through cutting-edge technology, and our CRM platform is a testament to this commitment.We're expanding our portfolio to include AI-powered tools and fintech, and we're seeking a seasoned Senior...
-
Senior Customer Success Manager
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout InflowwWe are a fast-growing company that specializes in providing innovative solutions for the OnlyFans creators. Our mission is to empower creators to succeed in the ever-changing digital landscape.The RoleWe are seeking an experienced and dynamic Senior Customer Success Manager to join our team. In this role, you will be responsible for guiding our...
-
Senior Customer Success Manager
hace 1 mes
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout InflowwInfloww is a pioneering company that has revolutionized the way creators and businesses interact. Our mission is to empower the underserved needs of the spicy creators segment, often overlooked by mainstream tech companies. We've developed the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators, and are now expanding into new...
-
Senior Customer Success Manager
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout InflowwInfloww is a pioneering company that has been at the forefront of addressing the underserved needs of the spicy creators segment. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. We have since diversified our company portfolio into new arenas, including AI-powered tools and...
-
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout InflowwInfloww is a pioneering technology company dedicated to addressing the underserved needs of creators in the spicy segment. With a focus on innovation and growth, we are expanding our product portfolio to include AI-powered tools and fintech solutions.The RoleWe are seeking an experienced Senior Customer Success Manager to lead our efforts in...
-
Senior Customer Success Manager
hace 1 mes
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a pioneering company that has revolutionized the way businesses interact with their customers. Our mission is to empower creators and entrepreneurs to succeed in the digital landscape. We are a dynamic team of innovators and problem-solvers, dedicated to delivering exceptional value to our clients.The RoleWe are seeking an experienced and...
-
Analista de Información
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Orbidi A tiempo completo¿Qué busca Orbidi?En Orbidi, estamos en busca de un Analista de Información - Customer Success para unirse a nuestro equipo dinámico y apasionado. Si eres una persona orientada a resultados, con una gran capacidad para analizar información y establecer relaciones con los clientes, entonces este rol es perfecto para ti.¿Cuál será tu misión?En este...
-
Customer Success Manager
hace 2 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Premise A tiempo completoPremise is an on-demand insights company that connects businesses and NGOs with local smartphone users worldwide. We are revolutionizing the data collection market by making it faster, more scalable, and dynamic. With Premise, organizations and communities win.Job SummaryWe are seeking a Customer Success Manager to optimize the retention of current customers...
-
Analista de Información
hace 1 mes
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Orbidi A tiempo completo¿Qué busca Orbidi? Buscamos un/a Analista de Información - Customer Success con experiencia en recepción, ventas, SDR, teleperfomance, gestión de viajes, y habilidades en entornos B2B y/o B2C, utilizando herramientas de CRM como Hubspot y/o ClickUp. El candidato ideal tendrá experiencia en entornos dinámicos y acelerados, y en ecosistemas...
-
Customer Success Manager for Dental Partnership
hace 3 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Envista Holdings A tiempo completoJob Description: The Customer Success Manager will work collaboratively with the Dental Support Organisation to develop and execute strategic plans that meet the needs of both parties. This role is responsible for ensuring seamless collaboration and effective resource allocation. The ideal candidate will have experience leading complex projects and possess...
-
Customer Support Professional Senior
hace 2 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout Infloww Infloww is a global company that has been growing rapidly since its inception. Our mission is to provide top-notch services to our customers, and we are looking for a dedicated professional to join our European customer service team. Job Description We are seeking a Senior Customer Support Agent to provide exceptional support to our...
-
Senior Customer Support Specialist
hace 2 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a tech company dedicated to providing innovative solutions for creators. We are a diverse team of builders and creatives distributed across the globe, committed to elevating the industry through our AI-powered tools and fintech services.Job DescriptionWe are seeking a highly skilled Senior Customer Support Agent to join our European...
-
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Tecalliance A tiempo completoTecAlliance, a leading provider of data solutions in the automotive spare parts market, is seeking a skilled Global Marketing Strategist to join its global partner management team. As a key member of this team, you will be responsible for overseeing all marketing aspects of the TecAlliance Partner Program (TAPP), including design and brand identity, market...
-
Customer Support Specialist
hace 3 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a pioneering company that has revolutionized the way businesses interact with their customers. Our mission is to provide exceptional support to our users, ensuring they receive the highest level of service possible.We are a remote-first company, allowing our employees to work from anywhere in the world. Our commitment to innovation and...
-
Customer Service Manager
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Jet2 A tiempo completoJob Description:At Jet2.com and Jet2holidays, we are all Customer Helpers responsible for creating memories and ensuring our customers have a lovely holiday.We have a great opportunity for a Duty Manager to join our Ground Operations Team in Tenerife.Reporting to the Station Manager and Senior Duty Manager, the Duty Manager is responsible for:The day-to-day...
-
Customer Service Manager
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Adoclic Media A tiempo completoKey Responsibilities: Manage customer service team, ensuring excellent service delivery and high customer satisfaction. Develop and implement effective dispute resolution strategies, minimizing returns and claims. Analyze key performance indicators (KPIs) to optimize customer service processes and improve efficiency. Collaborate with the team to design and...
-
Infloww Customer Support Professional
hace 5 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a cutting-edge company that aims to revolutionize the tech industry by catering to the underserved needs of creative professionals. Our journey began with the development of the Infloww CRM, a platform designed specifically for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are...
-
Senior Clinical Research Manager
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Pharmiweb A tiempo completoWe're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.Our people are our greatest...
-
Customer Service Expert
hace 3 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Aire Ancient Baths A tiempo completoAire Ancient Baths: A Dynamic Work EnvironmentLocated in Tenerife, our company is seeking a highly skilled Booking Agent to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and efficiently managing booking reservations across all our facilities.About the Role:You will offer personalized support...
-
Asesor Comercial Senior
hace 5 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Eurocampus A tiempo completoDescripción del Puesto:Estamos buscando a un Asesor Comercial Senior para unirse a nuestro equipo de Eurocampus. El objetivo principal de este puesto es brindar asesoramiento y atención al cliente de alta calidad, estableciendo un nexo con los clientes y asesorándolos sobre cómo nuestros productos y servicios pueden satisfacer sus...