Customer Service Manager

hace 2 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Jet2 A tiempo completo

Job Description:

At Jet2.com and Jet2holidays, we are all Customer Helpers responsible for creating memories and ensuring our customers have a lovely holiday.

We have a great opportunity for a Duty Manager to join our Ground Operations Team in Tenerife.

Reporting to the Station Manager and Senior Duty Manager, the Duty Manager is responsible for:

  • The day-to-day management of all Jet2.com flights and operational performance at the airport.
  • Leading the customer-facing teams at the airport to deliver excellent customer service.
  • On-time performance and management of our safety-first culture.

This is a varied and fulfilling role with significant people and operational responsibility.

The successful candidate will be:

  • A driven and motivated manager committed to the development of an operational team and who shares our passion for delivering the highest standards in customer service and safety.
  • Have a proven track record of managing others in a fast-paced environment.
  • Have knowledge of Ground Operations and airport processes.
  • The ability to show flexibility and be forward-thinking in challenging operational situations.
  • Fluent in Spanish and English.

In return, we offer:

  • Competitive salary.
  • Positions available across Europe.
  • Excellent training and support to develop your career with Jet2.com.
  • Comprehensive training.
  • Free uniform.
  • Rosters given in advance.
  • Monthly 1-1 and coaching sessions.
  • Great team spirit and atmosphere.
  • Chance to make a real difference to our customers' holiday.

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