Customer Service Manager
hace 2 semanas
Job Description:
At Jet2.com and Jet2holidays, we are all Customer Helpers responsible for creating memories and ensuring our customers have a lovely holiday.
We have a great opportunity for a Duty Manager to join our Ground Operations Team in Tenerife.
Reporting to the Station Manager and Senior Duty Manager, the Duty Manager is responsible for:
- The day-to-day management of all Jet2.com flights and operational performance at the airport.
- Leading the customer-facing teams at the airport to deliver excellent customer service.
- On-time performance and management of our safety-first culture.
This is a varied and fulfilling role with significant people and operational responsibility.
The successful candidate will be:
- A driven and motivated manager committed to the development of an operational team and who shares our passion for delivering the highest standards in customer service and safety.
- Have a proven track record of managing others in a fast-paced environment.
- Have knowledge of Ground Operations and airport processes.
- The ability to show flexibility and be forward-thinking in challenging operational situations.
- Fluent in Spanish and English.
In return, we offer:
- Competitive salary.
- Positions available across Europe.
- Excellent training and support to develop your career with Jet2.com.
- Comprehensive training.
- Free uniform.
- Rosters given in advance.
- Monthly 1-1 and coaching sessions.
- Great team spirit and atmosphere.
- Chance to make a real difference to our customers' holiday.
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