Airport Customer Service Representative

hace 4 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Jet2 A tiempo completo

As an Airport Customer Service Representative with Jet2, you will play a vital role in delivering exceptional customer experiences at the airport. Your responsibilities will include greeting customers, providing outstanding service, and directing them to their transfer. You will work closely with internal and external stakeholders to ensure seamless customer journeys.

What We Offer

We provide our team members with a range of benefits, including:

  • Excellent salary with annual pay review
  • Comprehensive training and IT equipment
  • Regular meetings with your Team Leader
  • Career progression and development opportunities
  • 31 days holiday entitlement per annum
  • 2 days off per week
  • Monthly rosters sent in advance
  • Discounts on Jet2 flights and holidays
  • Recommend a friend bonus scheme

Key Responsibilities

As an Airport Customer Service Representative, you will be responsible for:

  • Welcoming customers to the airport and creating memorable experiences
  • Taking ownership of customer queries and problems, and resolving them quickly and effectively
  • Being the face of Jet2 at the airport, supporting customers throughout their journey
  • Preparing and delivering holiday essential information to customers
  • Delivering a friendly farewell to customers as they depart

Requirements

To be successful in this role, you will need:

  • To hold the full right to work documents for the country where this role is based
  • To be flexible and able to work a range of hours, including early starts, late finishes, and weekends
  • To be confident in using digital tablets and have a positive and friendly attitude

We look forward to receiving your application and welcoming you to the Jet2 team.



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