Airport Customer Service Representative
hace 5 días
Company Overview: Jet2.com is a leading airline and holiday company that offers its customers a unique blend of quality, value, and service. As a Passenger Service Agent, you will play a vital role in ensuring our customers have a smooth and enjoyable experience from check-in to departure.
Salary: The annual full-time salary for this role is €19,691, which is prorated for the months and hours worked with an annual pay review. In addition, you will receive payment for variables such as extra transportation costs, early mornings, weekends, and bank holidays depending on your scheduled shifts.
Job Description: As a Passenger Service Agent, you will provide a warm and friendly welcome to our customers as they arrive at the airport. Your responsibilities will include checking-in customers for their flights, issuing boarding passes, checking passports and travel documents, and assisting at the boarding gates to ensure our flights depart on time. You will also be responsible for representing our brand at all times with a friendly, professional approach, ensuring every customer feels like a VIP.
Required Skills and Qualifications: To be successful in this role, you will need excellent communication skills, fluency in both English and Spanish, and a passion for delivering fantastic customer service. While no previous experience is necessary, we are looking for individuals who are happy to work as part of a team and are flexible in terms of shift patterns.
Benefits: We offer our valued Ground Operations colleagues a range of benefits, including fully paid training, free uniform, life assurance scheme, 45 days' holiday entitlement per annum (including public holidays), and discounts on Jet2holidays and Jet2.com holidays and flights. Additionally, we offer a Recommend a Friend bonus scheme.
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