Customer Service Representative for French and English Speakers

hace 5 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

Customer Service Representative Job Description


We are seeking a skilled Customer Service Representative to join our team at Grupo Crit. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via telephone, email, and web-based platforms.


Responsibilities



  • Interact with customers in a professional and courteous manner, responding to their inquiries and resolving issues in a timely and effective manner.
  • Identify, evaluate, and prioritize customer problems and complaints, working to resolve these issues in a way that meets or exceeds customer expectations.
  • Analyze customer problems and develop plans to resolve these issues, working collaboratively with internal teams to implement solutions.
  • Assist in identifying gaps in knowledge base submissions and develop plans to address these gaps.
  • Evaluate new services, processes, and technologies introduced at the helpdesk, providing feedback and recommendations for improvement.
  • Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service enhancements.
  • Work with departmental staff to promote, develop, and maintain strong customer service values.

Requirements



  • Mandatory languages: Main language (French) + English. Valuable: upper intermediate Spanish.
  • Basic PC skills.
  • Good communication skills.
  • Availability to work in shifts: 7x24 (40 hours per week - 5 days per week).
  • Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
  • Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.
  • Basic understanding of the principles, theories, and practices of group dynamics and/or team development.
  • Basic Business Development: Results Focused, Initiative. Customer-oriented.

What We Offer



  • Contract through temporary agency and wide possibilities of job stability.
  • Full day of 40h per week from Monday to Sunday (5 working days).
  • Good work environment and development in a multicultural and dynamic environment.

We are Grupo Crit


We are a dynamic and multicultural company that values our employees and strives to create a positive and productive work environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, we encourage you to apply for this role.



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