Customer Service Manager
hace 4 semanas
Key Responsibilities:
Manage customer service team, ensuring excellent service delivery and high customer satisfaction.
Develop and implement effective dispute resolution strategies, minimizing returns and claims.
Analyze key performance indicators (KPIs) to optimize customer service processes and improve efficiency.
Collaborate with the team to design and execute A/B tests, aiming to reduce returns and claims.
Monitor and review alerts for potential fraudulent orders, ensuring timely intervention.
Manage claims in PayPal, Stripe, and RLL, ensuring prompt resolution and customer satisfaction.
Optimize delivery times, ensuring timely and efficient order fulfillment.
What We Offer:
Immediate incorporation into our dynamic team.
Stability and security in a rapidly growing company.
Indefinite contract, offering long-term career opportunities.
Dynamic environment with high potential for growth and development.
Flexible working hours and summer hours, promoting work-life balance.
Free language classes, enhancing your skills and knowledge.
Morning coffees and other benefits, creating a positive and supportive work environment.
Requirements:
High level of spoken and written English, essential for effective communication.
Minimum 3 years of experience in customer service, with a strong background in email and telephone support.
Advanced knowledge of Office package, Windows, and Email, ensuring seamless integration with our systems.
Medium knowledge of WordPress, allowing you to contribute to our digital presence.
Deep understanding of growth strategies, analytical skills, and strategic thinking, driving business success.
Related higher studies in business, marketing, advertising, public relations, or similar, providing a solid foundation for your role.
Results-oriented, autonomous, and efficient, with the ability to be self-taught and adapt to new challenges.
Postgraduate and other languages, such as French, Italian, Hebrew, Japanese, and German, are highly valued in our diverse and international team.
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