Customer Service Representative

hace 2 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo
Job Summary:

As a Customer Service Representative at Grupo Crit, you will be responsible for providing exceptional technical support to our customers via various communication channels. Your primary goal will be to identify and resolve customer problems and complaints in a timely and professional manner.

Key Responsibilities:

Interact with customers to understand their technical issues and provide solutions.
Analyze customer problems and develop plans to resolve them.
Collaborate with internal teams to identify and address resolution gaps.
Participate in training activities to enhance technical skills and customer service knowledge.

Requirements:

Dutch language proficiency (basic level).
Basic PC skills and good communication skills.
Availability to work in shifts (7x24) with a 40-hour workweek (5 days a week).

Preferred Qualifications:

Advanced experience in Organization Development (Service Orientation, Insight, Proactive Cooperation).
Basic understanding of group dynamics and/or team development principles.
Results-focused and customer-oriented with experience in Business Development.

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