Customer Service Representative

hace 2 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Jet2 A tiempo completo
Job Title: Passenger Service Agent

We are seeking a highly motivated and customer-focused individual to join our team as a Passenger Service Agent. As a key member of our Ground Operations team, you will play a vital role in ensuring our customers have a smooth and enjoyable travel experience.

Key Responsibilities:
  • Provide exceptional customer service to our passengers, ensuring a warm and welcoming experience from arrival to departure.
  • Check-in customers for their flights, issuing boarding passes and verifying travel documents.
  • Assist with boarding procedures, ensuring our flights depart on time and our customers are safely on board.
  • Represent our brand with a friendly, professional approach, ensuring every customer feels valued and respected.
What We Offer:
  • A competitive annual salary of 19,691 euros, prorated for the months and hours worked, with annual pay review.
  • Payment for variables such as extra for transportation, early mornings, weekends, and bank holidays, depending on scheduled shifts.
  • Fully paid training to ensure you have the skills and knowledge to excel in your role.
  • A free uniform to ensure you look and feel professional.
  • A life assurance scheme of 3 x annual salary, providing peace of mind for you and your loved ones.
  • 45 days holiday entitlement per annum, including public holidays, prorated for effective working period.
  • Discounts on Jet2holidays and other travel experiences.
  • A Recommend a Friend bonus scheme, rewarding you for sharing our amazing opportunities with your network.
Requirements:
  • Excellent communication skills, with fluency in both English and Spanish.
  • No previous experience necessary, but a passion for customer service and teamwork is essential.
  • Flexibility to work a range of shifts, including early mornings, late finishes, weekends, and bank holidays.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have a positive attitude, we would love to hear from you.



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