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We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hosco. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience.
Key Responsibilities- Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Process check-outs, including resolving late and disputed charges.
- Answer and record guest calls, messages, requests, questions, and concerns.
- Coordinate with Housekeeping to track room readiness for check-in.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information about the property and local areas of interest.
- Run daily reports, identify special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
This role requires standing, sitting, or walking for an extended period. You will also be required to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
