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Customer Support Representative
hace 2 meses
**About GRUPO CRIT**
We are a multinational company seeking a vibrant and customer-oriented individual to join our team as a German Speaking Customer Support Agent. As a member of our multicultural and multi-age team, you will have the opportunity to work with a diverse group of people and contribute to our company's success.
**Responsibilities:**
- Provide technical support to customers via various communication channels, ensuring timely and effective resolution of their issues.
- Identify, evaluate, and prioritize customer problems and complaints, analyzing their root causes and developing plans to address them.
- Collaborate with departmental staff to promote and maintain strong customer service values, ensuring a positive experience for our customers.
- Work in a dynamic and fast-paced environment, adapting to changing priorities and deadlines.
**Requirements:**
- Fluent level of German, English, and Spanish languages.
- Basic PC skills and good communication skills.
- Customer-oriented, initiative-driven, and results-focused individual.
**Working Conditions:**
- Availability to work in shifts, 40 hours per week, from Monday to Sunday.
