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**About the Role**
Empresa reconocida is seeking a highly skilled and motivated Helpdesk Agent to join our team. As a Helpdesk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and chat.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex technical issues.
- Stay up-to-date with the latest technology and software to provide expert-level support.
- Meet or exceed performance metrics and quality standards.
Requirements:
- Fluency in French and English.
- Upper intermediate Spanish.
- Basic PC skills.
- Excellent communication and interpersonal skills.
- Availability to work in shifts, including evenings and weekends.
- Rotating hours with breaks established by law.
- Advanced experience in organization development, service orientation, and insight.
- Proactive cooperation and customer-oriented mindset.
- Basic understanding of group dynamics and team development principles.
- Basic business development skills, including results-focused and initiative-driven approach.
