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Customer Success Manager
hace 1 mes
At ServiceNow, we're on a mission to make the world work better for everyone. As an Associate Customer Success Manager, you'll play a critical role in helping our customers achieve their business outcomes and get the most out of our innovative AI-enhanced technology.
Key Responsibilities:- Oversee a portfolio of customers to ensure they're technically healthy and on the most recent version of our product.
- Identify criteria for assisting customers using the Artificial Intelligence in the Impact Digital Experience.
- Promote ServiceNow customer success stories and processes.
- Work with ServiceNow teams to improve product adoption and increase footprint.
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.
- 2+ years of experience providing customer professional services or related business support.
- Ability to provide independent comprehensive services.
- Experience resolving issues through analysis.
- Experience in working collaboratively.
- ServiceNow accreditations or certifications a plus.
We're an equal opportunity employer and welcome candidates from diverse backgrounds. If you're passionate about customer success and want to join a dynamic team, apply now
