Insurance Claims Specialist
hace 1 día
About us
Cigna is a global health insurance company dedicated to helping people improve their health, well-being, and sense of security.
We have a long history of innovation and expansion, and our team is passionate about delivering exceptional service to our clients.
Our Life and Protection Solutions team is seeking an experienced Operational Representative to join our team in Madrid.
Your role will involve processing incoming insurance claims, managing reporting data, and being the first point of contact for policyholders.
You will work closely with our team to ensure that claims are handled efficiently and effectively, and that our clients receive the best possible service.
Main Responsibilities
Assess and process incoming claims based on policy conditions
Manage benefit-related requests from insured organizations
Filling out data about claims accurately and reporting it to the necessary parties
Answer general questions about policy conditions by email and over the phone in multiple languages
Requirements
Bachelor's degree or higher in a related field of study (finance, insurance, communication) or equivalent through experience
At least 1 year of experience in a healthcare insurance company
Fluent in English and native in one of the following languages: French, German, Dutch
Previous experience with non-medical claims such as life insurance or travel insurance is a bonus
Eager to learn and adaptable
Customer-centric and responsible
Results-oriented and analytical
Able to work independently and together with others in a team
A good knowledge of the Office package (Word, Excel, Outlook)
What we offer
Multicultural working environment
Hybrid working
Cigna's "Happy You": health and wellbeing initiatives, flexible work hours, home working opportunities
Flexible starting hour
Training
A welcoming, diligent team and enthused people manager to show you the ropes
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