Insurance Claims Specialist

hace 1 día


Pozuelo de Alarcón, Madrid, España The Cigna Group A tiempo completo

About us

Cigna is a global health insurance company dedicated to helping people improve their health, well-being, and sense of security.

We have a long history of innovation and expansion, and our team is passionate about delivering exceptional service to our clients.

Our Life and Protection Solutions team is seeking an experienced Operational Representative to join our team in Madrid.

Your role will involve processing incoming insurance claims, managing reporting data, and being the first point of contact for policyholders.

You will work closely with our team to ensure that claims are handled efficiently and effectively, and that our clients receive the best possible service.

Main Responsibilities

Assess and process incoming claims based on policy conditions

Manage benefit-related requests from insured organizations

Filling out data about claims accurately and reporting it to the necessary parties

Answer general questions about policy conditions by email and over the phone in multiple languages

Requirements

Bachelor's degree or higher in a related field of study (finance, insurance, communication) or equivalent through experience

At least 1 year of experience in a healthcare insurance company

Fluent in English and native in one of the following languages: French, German, Dutch

Previous experience with non-medical claims such as life insurance or travel insurance is a bonus

Eager to learn and adaptable

Customer-centric and responsible

Results-oriented and analytical

Able to work independently and together with others in a team

A good knowledge of the Office package (Word, Excel, Outlook)

What we offer

Multicultural working environment

Hybrid working

Cigna's "Happy You": health and wellbeing initiatives, flexible work hours, home working opportunities

Flexible starting hour

Training

A welcoming, diligent team and enthused people manager to show you the ropes



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