Claims Processor Associate

Job Summary:

As a Claims Processor Associate, you will be responsible for managing all level complaints and dealing with customers, providers, and other third parties using various communication channels. You will report directly to the Claims Manager and be responsible for providing the highest level of customer service, striving for first contact resolution, and responding within given timelines.

Key Responsibilities:

• Manage all administration tasks related to the position, including email, post, fax, and fulfillment.
• Manage all complaints received and ensure compliance with regulations in each country.
• Manage cancellation requests to maintain the portfolio.
• Call monitoring and quality review to rate Team Performance.
• Build relations with internal departments to utilize all resources for customer benefit.
• Identify potential process improvements and make recommendations to Team Manager.
• Actively support other team members and provide resources to enable all team goals to be achieved.
• Escalation of customer complaints.
• Point of contact for nominated country clients.

Requirements:

• Experience in Life Insurance products, claims environment, and customer service focused organization.
• Experience in all level complaints resolution.
• Experience working in a Contact Centre environment.
• Ability to meet/exceed targets and manage multiple priorities.
• Proficient in Microsoft Office applications.
• Swedish native speaker with a good knowledge of the English language; any other European language is a plus.
• Must possess excellent attention to detail, with a high level of accuracy. Strong interpersonal skills with excellent verbal and written communication to internal and external clients.

About The Cigna Group:

The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.