Customer Success Manager

hace 2 días


Pozuelo de Alarcón, Madrid, España ServiceNo A tiempo completo
Job Title: Associate Customer Success Manager

At ServiceNow, we're on a mission to make the world work better for everyone. As an Associate Customer Success Manager, you'll play a critical role in helping our customers achieve their business outcomes and get the most out of our innovative AI-enhanced technology.

Key Responsibilities:
  • Oversee a portfolio of customers to ensure they're technically healthy and on the most recent version of our product.
  • Identify criteria for assisting customers using the Artificial Intelligence in the Impact Digital Experience.
  • Promote ServiceNow customer success stories and processes.
  • Work with ServiceNow teams to improve product adoption and increase footprint.
  • Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.
Qualifications:
  • 2+ years of experience providing customer professional services or related business support.
  • Ability to provide independent comprehensive services.
  • Experience resolving issues through analysis.
  • Experience in working collaboratively.
  • ServiceNow accreditations or certifications a plus.

We're an equal opportunity employer and welcome candidates from diverse backgrounds. If you're passionate about customer success and want to join a dynamic team, apply now



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