Onboarding Expert: Spearheading Customer Success in the Nordics

hace 1 semana


Madrid, Madrid, España Pleo A tiempo completo
About Pleo

Pleo is revolutionizing the world of finance, empowering businesses to thrive beyond traditional bookkeeping. As a pioneer in automated company spending, we're dedicated to making every organization's financial journey smoother and more efficient.

Job Overview

We're seeking an experienced Onboarding Manager to join our Copenhagen HQ team. This role offers a unique opportunity to drive customer success and lead onboarding projects from start to finish. Your primary focus will be on crafting seamless experiences for our Nordic-based customers, ensuring they receive top-notch support throughout their journey with us.

Responsibilities:
  • Lead and execute onboarding projects with precision and finesse
  • Collaborate closely with customers and internal teams to deliver exceptional results
  • Configure Pleo to meet each customer's specific needs, providing consultation and training as needed
  • Develop strong relationships with customers, fostering open communication and gathering valuable feedback
  • Stay up-to-date with industry trends and best practices, continuously improving our onboarding process
Requirements:
  • Minimum 2-3 years of successful customer-facing experience, preferably in onboarding or customer success
  • Excellent planning, prioritization, and risk management skills for handling multiple projects simultaneously
  • Strong collaboration and communication skills, with the ability to build rapport with customers and internal stakeholders
  • Bachelor's degree in a related field (e.g., business administration, finance)
What We Offer:
  • A competitive salary: €60,000 - €80,000 per annum
  • A dynamic and supportive work environment, promoting growth and development
  • A comprehensive benefits package, including health insurance, paid parental leave, and access to professional development opportunities
  • The chance to work with a cutting-edge technology platform, driving innovation and change in the financial sector
Why Choose Pleo?

At Pleo, we value teamwork, creativity, and continuous learning. Our mission is to empower businesses to thrive beyond traditional bookkeeping, and we're committed to making a meaningful impact in the world. If you share our passion for innovation and customer success, we'd love to hear from you.



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