Technical Onboarding Consultant SaaS Customer Success

hace 1 semana


Madrid, Madrid, España Cobee A tiempo completo
About Us and Our Mission

Cobee is on a scaling mission, driving high growth as we expand our team 2x during 2024-2025. We are launching new markets across the globe and seeking a Customer Onboarding Specialist to join our Customer Success team. This role is crucial in fostering customer success by possessing a profound understanding of our products.

Your Role

As a Customer Onboarding Specialist, you will be the first point of contact with our clients, responsible for ensuring a proper implementation, a deep understanding of our product, and follow-up during the first weeks of the customer. You will develop an in-depth knowledge of Cobee's products and services to effectively guide customers through the onboarding process.

Main Challenges
  • Product Understanding: Develop an in-depth knowledge of Cobee's products and services.
  • Customer Education: Provide clear and comprehensive training to customers, ensuring they understand the features, functionalities, and benefits of our products.
  • Onboarding Support: Assist customers in the setup and implementation of Cobee's solutions, addressing any challenges or questions they may encounter during the onboarding phase.
  • Customization Assistance: Work closely with customers to tailor the product to their specific needs, offering guidance on customization options and configurations.
  • Troubleshooting: Proactively identify and resolve any issues that may arise during the onboarding process, collaborating with internal teams to ensure a smooth customer experience.
Requirements

To succeed in this role, you should have:

  • A genuine commitment to customer success and satisfaction.
  • The ability to convey complex information clearly and concisely to customers.
  • An active listening skill and the ability to understand customer needs and concerns effectively.
  • An analytical thinking skill with the capability to identify and address issues that may arise during onboarding.
  • Flexibility to adapt to changing customer needs and evolving product features.
  • Organizational skills to manage multiple customer onboarding projects simultaneously.
  • Time management and prioritization skills to ensure onboarding processes are completed efficiently and on time.
  • 2-3 years of experience in customer-facing roles as Customer Onboarding Specialist or related, preferably in a B2B software company.
  • Demonstrated experience dealing with both small and large accounts.
  • Proven experience working for a successful startup or scaleup SaaS and thriving in a dynamic and fast-paced environment.
  • Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).
About Cobee

We are driven by building great and impactful solutions to change the employee benefits industry in the long run. We are committed to building a team with diverse backgrounds, perspectives, and skills. We offer a competitive salary, paid flexible benefits, and a specific budget to spend in an annual budget for training. The estimated salary for this position is €45,000 - €55,000 per year, depending on your level of experience.



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