Technical Onboarding Consultant SaaS Customer Success
hace 1 semana
Cobee is on a scaling mission, driving high growth as we expand our team 2x during 2024-2025. We are launching new markets across the globe and seeking a Customer Onboarding Specialist to join our Customer Success team. This role is crucial in fostering customer success by possessing a profound understanding of our products.
Your RoleAs a Customer Onboarding Specialist, you will be the first point of contact with our clients, responsible for ensuring a proper implementation, a deep understanding of our product, and follow-up during the first weeks of the customer. You will develop an in-depth knowledge of Cobee's products and services to effectively guide customers through the onboarding process.
Main Challenges- Product Understanding: Develop an in-depth knowledge of Cobee's products and services.
- Customer Education: Provide clear and comprehensive training to customers, ensuring they understand the features, functionalities, and benefits of our products.
- Onboarding Support: Assist customers in the setup and implementation of Cobee's solutions, addressing any challenges or questions they may encounter during the onboarding phase.
- Customization Assistance: Work closely with customers to tailor the product to their specific needs, offering guidance on customization options and configurations.
- Troubleshooting: Proactively identify and resolve any issues that may arise during the onboarding process, collaborating with internal teams to ensure a smooth customer experience.
To succeed in this role, you should have:
- A genuine commitment to customer success and satisfaction.
- The ability to convey complex information clearly and concisely to customers.
- An active listening skill and the ability to understand customer needs and concerns effectively.
- An analytical thinking skill with the capability to identify and address issues that may arise during onboarding.
- Flexibility to adapt to changing customer needs and evolving product features.
- Organizational skills to manage multiple customer onboarding projects simultaneously.
- Time management and prioritization skills to ensure onboarding processes are completed efficiently and on time.
- 2-3 years of experience in customer-facing roles as Customer Onboarding Specialist or related, preferably in a B2B software company.
- Demonstrated experience dealing with both small and large accounts.
- Proven experience working for a successful startup or scaleup SaaS and thriving in a dynamic and fast-paced environment.
- Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).
We are driven by building great and impactful solutions to change the employee benefits industry in the long run. We are committed to building a team with diverse backgrounds, perspectives, and skills. We offer a competitive salary, paid flexible benefits, and a specific budget to spend in an annual budget for training. The estimated salary for this position is €45,000 - €55,000 per year, depending on your level of experience.
-
Customer Success and Onboarding Manager
hace 2 días
Madrid, Madrid, España Cross Border Talents A tiempo completoAt Cross Border Talents, we're seeking a skilled Customer Success and Onboarding Manager to join our team in Dublin, Ireland. This role involves managing the onboarding process for new clients, ensuring a seamless integration of our products with their existing systems and infrastructure.About the RoleThis is a full-time, temporary contract position offering...
-
Customer Onboarding Specialist
hace 1 semana
Madrid, Madrid, España 360Learning A tiempo completoJob OverviewWe are seeking a highly skilled Solution Deployment Manager to join our Implementation team. As part of this team, you will play a crucial role in onboarding new customers seamlessly by collaborating with cross-functional departments to understand and document client needs.About the RoleThe successful candidate will be responsible for managing...
-
Technical Onboarding Specialist
hace 23 horas
Madrid, Madrid, España Pleo A tiempo completoUnlock the Full Potential of Customer OnboardingWe're seeking a skilled Technical Onboarding Specialist to join our team in Copenhagen, Stockholm, and other locations. As a key member of our customer onboarding process, you will be responsible for delivering seamless onboarding experiences that drive customer satisfaction and business growth.About the...
-
Customer Success Specialist
hace 1 mes
Madrid, Madrid, España Swift A tiempo completoAbout the RoleThe Customer Success Specialist plays a pivotal role in driving customer value from our products and solutions. This expert consultant supports SWIFT customers as they transition from sales prospects to active users, ensuring seamless adoption and utilization of our offerings.Key ResponsibilitiesCoordinate Care Services delivery as outlined in...
-
Madrid, Madrid, España Cross Border Talents A tiempo completoCareer Opportunity: Italian-Speaking Client Success ManagerAre you passionate about delivering exceptional client experiences and helping businesses achieve success?We are seeking a seasoned Client Success Manager to join our team in Dublin, IrelandIf you're a proactive, client-focused professional fluent in Italian, this role might be the perfect fit for...
-
Madrid, Madrid, España David Kennedy Recruitment A tiempo completoJob OverviewDavid Kennedy Recruitment is seeking a highly skilled Italian speaking Customer Onboarding and Growth Specialist to join their client's team in Dublin. Our client is a leading provider of outsourced sales, partner enablement, and customer success services.Key Responsibilities:Lead technical onboarding for new clients within the designated region,...
-
Customer Success Professional Spain
hace 1 mes
Madrid, Madrid, España 360player A tiempo completoAbout 360Player, we are looking for an experienced Customer Success Manager to join our team in Barcelona, Spain. The successful candidate will be responsible for guiding new customers through the onboarding process, providing them with best practices, and addressing any questions or concerns they may have. Additionally, you will be required to provide...
-
Enterprise Customer Success Strategist
hace 1 mes
Madrid, Madrid, España Banbajío A tiempo completoAbout BanbajíoWe are a fast-paced, high-growth SaaS company that is changing the way companies go-to-market. Our merger with Reveal has created a powerful network of 25K+ companies and a team of world-class talent.Customer Success Manager OpportunityWe are looking for an experienced Customer Success Manager to join our team. As a key member of our customer...
-
Professional Solutions Consultant
hace 2 días
Madrid, Madrid, España 360Learning A tiempo completoJob OverviewAt 360Learning, we are seeking a highly skilled Professional Solutions Consultant to join our Implementation team. This role plays a crucial part in onboarding new customers seamlessly by working across departments (Sales, Product, and Customer Success) to understand and document client use cases and requirements.About the RoleThis position...
-
Customer Success Strategist
hace 24 horas
Madrid, Madrid, España Unit4 A tiempo completoJob OverviewThe Customer Success Strategist role plays a pivotal part in driving customer satisfaction and success by ensuring clients maximise the value of our products and services. This position requires a deep understanding of customer success strategies, excellent project management skills, and a customer-centric mindset.Key Responsibilities:Success...
-
Beauty Industry Transformation Consultant
hace 4 semanas
Madrid, Madrid, España Shanghai Bsf Human Resources Co., Ltd A tiempo completo**Job Overview:**Shanghai Bsf Human Resources Co., Ltd is seeking an experienced Beauty Industry Transformation Consultant to join our team in Spain. This is a unique opportunity to work with a leading AI-driven technology company that specializes in beauty management services and SaaS solutions. As a key member of our customer success team, you will be...
-
Enterprise Solution Onboarding Specialist
hace 3 días
Madrid, Madrid, España Uberall Inc. A tiempo completoRole OverviewWe are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our core values: GROW TOGETHER, DEMONSTRATE PASSION & PERFORMANCE, BE BOLD & DRIVE CHANGE, BE CUSTOMER OBSESSEDAbout the RoleAs an Enterprise Solution Onboarding Specialist, you will be responsible for delivering our solution to international customers and...
-
Customer Onboarding Strategist
hace 1 mes
Madrid, Madrid, España Cobee A tiempo completoAbout Us We're a team of innovators and risk-takers who believe in the power of technology to improve employee well-being. Since our inception, we've been dedicated to creating a solution that empowers employees to get compensated at work. Our vision is to become the most desirable solution for employees worldwide. As we continue to scale globally, we're...
-
Technical Consultant
hace 4 semanas
Madrid, Madrid, España buscojobs España A tiempo completoAbout the JobAre you passionate about delivering exceptional customer value? Do you have a knack for technical problem-solving and relationship-building? As a Technical & Care consultant at SWIFT, you will play a pivotal role in driving customer success and satisfaction.Key Responsibilities:* Coordinate care services delivery as outlined in our Advanced...
-
Madrid, Madrid, España Pleo A tiempo completoAbout PleoPleo is revolutionizing the world of finance, empowering businesses to thrive beyond traditional bookkeeping. As a pioneer in automated company spending, we're dedicated to making every organization's financial journey smoother and more efficient.Job OverviewWe're seeking an experienced Onboarding Manager to join our Copenhagen HQ team. This role...
-
Customer Success Advocate
hace 23 horas
Madrid, Madrid, España Npaw Spain A tiempo completoAbout NPAWNPAW is the leading video intelligence company, helping online streaming services grow. A global pioneer in its space, NPAW has over a decade of experience developing groundbreaking analytics solutions to optimize performance and user engagement. Its suite of analytics apps provides advanced visibility into platform performance, audience behavior,...
-
Senior Customer Success Strategist
hace 3 semanas
Madrid, Madrid, España Exasol A tiempo completoUnlock Your Potential as a Senior Customer Success StrategistAbout Exasol:Exasol, the leading HR technology company in unbiased talent evaluation, leverages its 15 years of industry experience to identify top talent for companies worldwide. Our team of professionals and cutting-edge SaaS platform integrated with AI ensure efficient, bias-free talent...
-
SAP Basis Technical Consultant
hace 4 días
Madrid, Madrid, España SAP SE A tiempo completoSAP Basis Technical Consultant - Digital Customer EngagementSAP SE is seeking a highly skilled SAP Basis Technical Consultant to join our Digital Customer Engagement team. In this role, you will be responsible for delivering end-to-end virtual customer engagement and driving sales to delivery handover for SAP Cloud Customers.The ideal candidate will have 3+...
-
SaaS Operations Strategist
hace 24 horas
Madrid, Madrid, España The Legends Agency A tiempo completoAbout The Legends AgencyWe are a dynamic organization looking for an exceptional SaaS Technical/Operations Director to drive the growth and success of our platform.What We OfferNegotiable salary based on experience and qualifications.About YouAs a visionary leader with a strong technical background in SaaS platforms, you will oversee the development,...
-
Madrid, Madrid, España Cross Border Talents A tiempo completo**About the Role**We are seeking a highly skilled French-speaking Customer Onboarding Manager to join our team in Dublin, Ireland. As a key member of our team, you will be responsible for leading the technical onboarding process for new clients and ensuring a smooth integration of our products with their existing systems.About YouYou have at least 2 years of...