Professional Solutions Consultant
hace 2 días
At 360Learning, we are seeking a highly skilled Professional Solutions Consultant to join our Implementation team. This role plays a crucial part in onboarding new customers seamlessly by working across departments (Sales, Product, and Customer Success) to understand and document client use cases and requirements.
About the Role
This position requires a strong ability to facilitate new integrations, re-structure the platform, conduct audits of the solution, and provide advanced advice/assistance to get the best out of our product.
Responsibilities
You will become proficient in using Trello through our onboarding process within one month. You will also master our product offering through training and be able to support clients on basic requests through ticketing within the same timeframe.
In three months, you will own a portfolio of +75 existing clients, start answering questions from your portfolio of clients, and support the Customer Success partner on functional and technical questions. You will successfully implement integrations (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment, and troubleshoot any issues that may arise.
In six months, you will be able to pitch the value of the 360Learning platform, develop repeatable and scalable processes to improve project quality and delivery, and support Strategic customers all along their contract from an expertise standpoint. You will also deliver Professional Services to our existing customer base.
In twelve months, you will onboard another Solution Architect, contribute to our knowledge base to share best practices and lessons learned, work with our partner ecosystem to strengthen the services proposed to our clients, and deliver platform audits to clients.
Requirements
To succeed in this role, you should have at least 5 years of professional consulting experience, preferably in a customer-facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager). Previous deployment experience of SaaS products, ideally HR related, is also required. Additionally, you should possess project management skills, a good understanding and experience working with APIs, SSO configuration & troubleshooting, and a solution-oriented, client-first mindset. You should be able to adapt to your audience, be flexible in tackling conversations with highly technical stakeholders, and reduce complexity to more common terms with less technical stakeholders. Organized, structured, rational, analytical, and able to manage priorities across multiple customer implementations are also essential qualities for this position.
Benefits
As a Professional Solutions Consultant at 360Learning, you can expect a competitive salary of approximately $120,000 per year, depending on location and experience.
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