Technical Onboarding Specialist

hace 2 días


Madrid, Madrid, España Pleo A tiempo completo
Unlock the Full Potential of Customer Onboarding

We're seeking a skilled Technical Onboarding Specialist to join our team in Copenhagen, Stockholm, and other locations. As a key member of our customer onboarding process, you will be responsible for delivering seamless onboarding experiences that drive customer satisfaction and business growth.

About the Role
  • Design and execute comprehensive onboarding plans that align with customer objectives and priorities.
  • Configure Pleo solutions to meet customer needs, ensuring a smooth and efficient integration process.
  • Collaborate with cross-functional teams to identify and address technical queries, provide consultation, and conduct training sessions.
  • Develop strong relationships with customers, gathering feedback and CSAT scores to drive continuous improvement.
Requirements
  • At least 2-3 years of experience in customer-facing roles, preferably in customer onboarding or success.
  • Strong knowledge of accounting principles and financial workflows is desirable.
  • Genuine curiosity and commitment to understanding customer needs.
  • Excellent planning, prioritization, and risk management skills for simultaneous onboarding projects.
  • Fluency in English, Danish, and Swedish is required.
What We Offer
  • A competitive salary range of €60,000 - €80,000 per year, depending on location and experience.
  • The opportunity to work on exciting projects that drive business growth and customer satisfaction.
  • A dynamic and inclusive work environment that fosters collaboration and professional development.
  • Comprehensive benefits package, including private health insurance, holiday allowance, and access to LinkedIn Learning.


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