Client Onboarding Specialist

hace 2 semanas


Madrid, Madrid, España Sagan A tiempo completo

Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

Position Overview: We are seeking a Client Onboarding Specialist to serve as the first point of contact for clinics, addressing support inquiries and overseeing the onboarding process. The ideal candidate will be responsible for assisting with system installs, gathering onboarding requirements, and managing client issues through Jira and HubSpot.

Key Responsibilities:

  • Support (Primary Focus): Act as the first point of contact for all client support inquiries, ensuring a prompt and professional response.
  • Manage and optimize the internal ticketing system using Jira and HubSpot to track, prioritize, and resolve client issues efficiently.
  • Ensure timely responses to client support requests, escalating technical issues to the development team when necessary.

Install/Onboarding Tasks (Secondary Focus):">Assisting Clients with Installs and Onboarding. Assist clients with installs and onboarding once contracts are finalized, ensuring a smooth transition to our system. Organize and lead install calls, gather onboarding requirements, and collect necessary data from clients to tailor the system to their specific needs. Complete onboarding tasks, including system customization, ensuring clients are set up for long-term success with our software. Provide clear onboarding instructions and ongoing support to clients throughout the implementation process.

Client Success (Tertiary Focus):">Facilitating Seamless Software Adoption. Offer post-onboarding support to facilitate seamless software adoption and ongoing client satisfaction. Gather feedback from clients to assess their experience, using it to improve onboarding and support processes. Collaborate with the team to identify and implement improvements in the overall customer journey, enhancing the client experience at every stage.

Qualifications:

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