Customer Onboarding Specialist for Global Growth

hace 1 semana


Madrid, Madrid, España Virtuagym A tiempo completo

Virtuagym is a leading innovator in the digital health and fitness domain, offering Software as a Service solutions to users worldwide. We are seeking an experienced Customer Onboarding Specialist to join our Client Success International team in Spain.

About the Role

As a key player in our Customer Onboarding International team, you will be responsible for the growth and development of Virtuagym, establishing strong connections with our customers, and expanding our customer base daily. Your primary focus will be on ensuring new clients derive maximum value from their software package as quickly as possible, making them successful with the software and their business.

You will advise your clients in software implementation from A to Z, providing high-quality and well-structured onboarding. Hosting 1:1 consulting sessions and proactively reaching out to ensure goals are met in a timely manner are also essential aspects of this role.

Your Key Responsibilities
  • Ensure customers see value in our product as soon as possible.
  • Provide high-quality and well-structured onboarding.
  • Host 1:1 consulting sessions.
  • Reach out proactively to ensure goals are met in a timely manner.
Your Profile

We are looking for someone with prior experience in managing client communication, preferably from call center, hospitality, or events. Strong written and verbal communication skills in English and German (native-level) are essential. You should be able to connect with people easily, feel comfortable working with autonomy, and thrive in a remote work environment. Problem-solving, emphatic, and tech-savvy skills are also necessary.

Benefits

As a Virtuagym employee, you can expect:

  • A competitive salary of approximately €35,000 - €45,000 per annum, depending on experience.
  • 23 paid vacation days per year.
  • We provide your home office setup and hardware.
  • The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges.
  • Work from abroad within Europe for up to 12 weeks a year with a maximum of 4 consecutive weeks.
  • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the OpenUp platform.
About Us

Virtuagym is an ambitious, multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold, and adventurous. Our flat hierarchy promotes great freedom, taking ownership, and making a true impact. Join us and become part of a joyful and energetic team.



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