Customer Onboarding Specialist

hace 1 semana


Madrid, Madrid, España 360Learning A tiempo completo
Job Overview

We are seeking a highly skilled Solution Deployment Manager to join our Implementation team. As part of this team, you will play a crucial role in onboarding new customers seamlessly by collaborating with cross-functional departments to understand and document client needs.

About the Role

The successful candidate will be responsible for managing all phases of the implementation lifecycle, from sales turnover and kick-off to handover to support. This includes driving project management, defining 360Learning platform architecture for clients, facilitating integrations, and guiding assistance to ensure successful deployment. Additionally, you will follow customer portfolios along their contract to increase product adoption and deliver solutions complementary to the product like platform audits.

Key Responsibilities
  • Become proficient in Trello through our onboarding process within one month
  • Master our product offering through training and be able to support clients with basic requests via ticketing within one month
  • Start onboarding new clients, drive project management, and host functional and technical workshops with clients to support them in platform customization and structuring within three months
  • Successfully deploy the 360Learning platform for new clients, implement integrations (SSO, third-party tools), and provide technical expertise on integrating the learning platform with their environment & troubleshooting within six months
  • Pitch the value of the 360Learning platform and develop repeatable and scalable processes to improve project quality and delivery within six months
  • Support strategic customers throughout their contract from an expertise standpoint, deliver professional services to our existing customer base, and onboard another Solution Deployment Manager within twelve months
Requirements

To be considered for this role, you should have:

  • A minimum of 3 years' experience in a similar customer-facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager, or Pre-sales Consultant)
  • Previous deployment experience of SaaS products, ideally HR related
  • Project management skills
  • Understanding and experience working with APIs, SSO configuration & troubleshooting
  • Solution-oriented, client-first mindset
  • Ability to adapt to your audience and reduce complexity when communicating with stakeholders
What We Offer

We offer a competitive salary of $120,000 per annum, plus benefits and opportunities for career growth.



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