Expert Onboarding and Client Support Specialist
hace 1 semana
We are seeking a skilled Client Support & Onboarding Specialist to join our team at buscojobs España. As a key member of our organization, you will be responsible for ensuring seamless onboarding experiences for our clients, providing exceptional support, and driving customer success.
Job SummaryThe ideal candidate will have strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you are a motivated individual with experience in customer support or a client-facing role, we encourage you to apply.
Key Responsibilities:- Client Support:
- Act as the primary point of contact for all client support inquiries, responding promptly and professionally.
- Manage and optimize the internal ticketing system using Jira and HubSpot to track, prioritize, and resolve client issues efficiently.
- Evaluate technical issues and escalate them to the development team when necessary.
- Proactively monitor support tickets to prevent delays or overlooked issues.
- Assist clients with installs and onboarding once contracts are finalized.
- Organize and lead install calls, gather onboarding requirements, and collect necessary data from clients.
- Complete onboarding tasks, including system customization, to ensure clients are set up for long-term success.
- Provide clear onboarding instructions and ongoing support to clients throughout the implementation process.
- Offer post-onboarding support to facilitate seamless software adoption and ongoing client satisfaction.
- Gather feedback from clients to assess their experience and improve onboarding and support processes.
- Collaborate with the team to identify and implement improvements in the overall customer journey.
This is a remote position, and the salary range is approximately $1,200-$1,500 per month. Please note that this is an independent contractor position.
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