Customer Support Expert
hace 2 días
About Us
RavenPack is at the forefront of developing generative AI tools for the finance industry. With 20 years of experience as a leading big data analytics provider, we empower clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.
Job Overview
We are seeking an entry-level Customer Support Specialist to join our Customer Success team in Marbella. This role focuses on supporting our growing base of individual customers and small businesses.
Responsibilities
• Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
• Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
• Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
• Excel in a fast-paced environment by efficiently prioritizing tasks, solving problems, and multitasking.
• Provide basic technical support and troubleshooting, turning challenges into solutions.
• Document and track customer interactions and solutions meticulously.
Requirements
• Exceptional communication and customer service skills.
• Strong ability to investigate and resolve customer issues creatively.
• Basic knowledge of technical tools and a keen willingness to learn, e.g., simple scripting or data tools.
• Collaborative spirit with a proactive attitude.
• An associate degree or equivalent is required.
What's In It For You
• International culture with a diverse global environment.
• Competitive salary and benefits package.
• Opportunities for continuous learning and development.
• A dynamic and inclusive work environment.
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