Customer Service Expert
hace 4 semanas
Empowering Customer Success
At American Express, we're committed to delivering exceptional customer experiences that drive business growth and satisfaction. As a Customer Service Expert, you'll play a vital role in achieving this goal by providing top-notch support to our premium merchants and partners.
Key Responsibilities:
- Support the servicing needs of our premium merchant, multi-currency, and third-party partner segments across the globe.
- Provide expert guidance on account setup, dispute resolution, and other critical issues.
- Anticipate customer needs and take proactive steps to meet and resolve them.
- Close the loop efficiently with merchants and internal partners to promote the AMEX brand.
- Build and maintain synergistic relationships with different lines of businesses within American Express to ensure best-in-class customer experiences.
Requirements:
- Strong growth mindset with the ability to take ownership of your own career.
- Fluency in English and German.
- Excellent critical thinking, time management, and analytical skills.
- Excellent verbal and written communication & relationship building skills.
- Experience around creating and reporting process-related metrics.
What We Offer:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Equal Employment Opportunity:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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