Client Support and Onboarding Specialist
hace 4 días
Company Overview: Sagan is a membership community that connects top executives, founders, and CEOs with international talent. We bridge the gap between global professionals and US-based businesses, offering career possibilities for those in Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa.
Job Summary: As a Client Support & Onboarding Specialist, you will play a key role in ensuring client satisfaction by managing support inquiries, streamlining onboarding processes, and contributing to overall client success.
Key Responsibilities:
- Act as the primary point of contact for client inquiries, utilizing internal ticketing systems (Jira, HubSpot) to track and resolve issues.
- Escalate technical issues to appropriate teams and ensure timely follow-ups.
Onboarding Tasks:
- Conduct onboarding calls, collect necessary client data, and customize the system based on client needs.
- Ensure clients are fully prepared to utilize software effectively.
Client Success:
- Provide post-onboarding support to guarantee smooth adoption of the software.
- Collect client feedback and collaborate with teams to improve the customer journey.
Qualifications:
- Exceptional written and conversational English skills.
- Experience in customer support or client-facing roles.
- Strong organizational skills and attention to detail.
- Ability to learn and adapt to new software quickly.
- Familiarity with Jira and HubSpot (training provided).
Estimated Salary: $1,200 - $1,500 per month (dependent on experience). The salary range reflects the location (Remote - CST Time zone) and the importance of this role in ensuring client satisfaction and overall business success.
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