Digital Onboarding Specialist

hace 3 días


Madrid, Madrid, España Virtuagym A tiempo completo

Virtuagym, a global leader in the fitness industry, is seeking a skilled Digital Onboarding Specialist to join our Client Success International team.

Job Summary

We are looking for an experienced professional to provide top-notch onboarding services to our clients, ensuring their successful implementation of our software and achieving their business goals.

About You

You will be responsible for managing client communication, from initial setup to ongoing support, providing tailored advice and guidance to help clients get the most out of our product.

Key Responsibilities

  • Deliver high-quality onboarding experiences to new clients, including software implementation and training.
  • Provide exceptional customer service, addressing client queries and concerns in a timely and professional manner.
  • Work closely with cross-functional teams to ensure seamless client onboarding and satisfaction.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences.

Requirements

  • Native-level English language skills, with strong written and verbal communication abilities.
  • Previous experience in client-facing roles, preferably in the fitness or technology industries.
  • Proven problem-solving skills, with ability to think critically and creatively.
  • Strong organizational and time management skills, with ability to prioritize tasks effectively.

What We Offer

Competitive salary: €45,000 - €55,000 per year (depending on experience).

Ongoing training and development opportunities.

A dynamic and supportive work environment.



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