Customer Success Manager

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

Company Overview

Cross Border Talents is a dynamic and innovative company based in Dublin, Ireland. We are dedicated to delivering exceptional client experiences.

Salary: Our competitive salary package includes a base salary of €60,000 per annum, plus performance-based bonuses.

Job Description:

We are seeking an experienced Customer Onboarding and Success Manager with fluent French language skills to join our team. The successful candidate will lead the technical onboarding process for new clients, ensuring a smooth integration of our products with their existing systems.

The ideal candidate will have excellent project management, analytical, and communication skills, with the ability to interpret data and drive decision-making. Experience in account management, client-facing technical support, pre-sales, or similar roles within SaaS, IT services, or online marketplace industries is essential.

Key Responsibilities:

  • Lead the technical onboarding process for new clients.
  • Stay up-to-date on our software integrations and offer expert advice to clients.
  • Build and maintain strong relationships with clients, acting as a trusted advisor.
  • Work directly with clients to exceed quarterly and annual targets.
  • Collaborate with cross-functional teams to create high-quality resources and troubleshoot as needed.

Required Skills and Qualifications:

  • At least 2 years of experience in account management, client-facing technical support, pre-sales, or similar roles.
  • C2 or fluent in French (C1 level) with excellent proficiency in English.
  • Strong project management, analytical, and communication skills.

Benefits:

  • Competitive salary package.
  • Performance-based bonuses.
  • Supportive team culture.
  • Professional growth opportunities.

Other Information:

This is a full-time temporary contract position, with the possibility of extension depending on performance and market conditions.



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