Customer Success Strategist
hace 4 días
Grafana Labs is a leading provider of observability solutions. Senior Engagement Manager is a key role in our Professional Services department, responsible for driving successful business outcomes for our customers. This position requires strong project management skills, with the ability to manage multiple projects simultaneously and thrive in a fast-paced environment.
We are seeking an experienced Senior Engagement Manager to join our team. As a Senior Engagement Manager, you will be responsible for managing a diverse portfolio of customer projects, providing oversight and execution of project deliverables, resource management, completion of milestones, and escalation management.
The ideal candidate will have 3+ years of experience in engagement management or project management in the technology space, with a strong understanding of business acumen and the ability to translate client needs into actionable solutions. Additionally, the candidate should have excellent problem-solving and critical-thinking abilities, with a high level of emotional intelligence and effective communication skills.
The estimated salary for this role is $120,000-$180,000 per year, depending on location and experience. Benefits include health insurance, retirement savings plan, and paid time off.
In this role, you will work closely with cross-functional teams, including sales, support, and customer success, to deliver projects on time and within scope. You will also be responsible for monitoring project progress, managing risks, and resolving issues and escalations in a timely manner. Furthermore, you will prepare and present regular project status reports to customers, highlighting progress, outcomes, and next steps.
As a Senior Engagement Manager at Grafana Labs, you will have the opportunity to analyze customer feedback and data to inform decision-making and continuous improvement efforts. You will also use data-driven insights to recommend enhancements to customer strategies or engagement approaches.
This is a unique opportunity to join a dynamic team and contribute to the growth and success of Grafana Labs. If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.
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