Customer Experience Specialist in Barcelona with IT Expertise

hace 4 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

About Blu Selection: Our company, founded by two French entrepreneurs in 2000, has grown into a global brand, recognized for its innovative customer experience solutions. With over 75,000 multilingual employees across 50 countries, we are now seeking talented individuals to join our team in Barcelona.

Salary and Benefits: This full-time permanent contract offers a competitive salary of €21,000 gross annual base salary (approximately €1,750 net monthly), along with a 39-hour workweek, Monday to Sunday on rotative shifts from 09:00 to 20:00. You will also have the opportunity to grow professionally within an open-minded and employee-oriented working environment.

Job Description: As a Customer Experience Specialist, you will play a crucial role in delivering exceptional customer service, ensuring contractual SLAs are met, and identifying issues to provide effective solutions. Your responsibilities will include answering incoming queries, being a team player, and participating in regular meetings. To succeed in this role, you should possess a native level of Dutch and an advanced level of English, as well as knowledge of IT platforms, equipment, and applications such as Windows/MS Office.

Required Skills and Qualifications: In addition to strong communication skills and the ability to work in a fast-paced environment, we are looking for candidates who are attentive listeners, comfortable communicating with people, and possess high social competence. It is essential that you have previous experience in sales, including up-selling and cross-selling, and are enthusiastic about intercultural communication and the expatriate lifestyle. Living in or willing to relocate to Barcelona for an international career and life experience is also a must.

What's in it for you? By joining Blu Selection, you will have access to career development opportunities, be part of an international company, and experience a unique cultural blend in Barcelona. The city offers a beautiful beach setting, surrounded by coastal towns and mountains, with a dynamic urban life that is hard to get bored with. Enjoy the delightful gastronomic experiences of Spanish, Catalan, and World cuisines, and take advantage of the sunny days and Mediterranean weather. As a member of our team, you will be part of an attractive startup and innovation hub with exciting opportunities.



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