Customer Experience Specialist in Barcelona
hace 4 días
You're looking for a new challenge abroad, but need a helping hand to get started? Look no further Our client, Blu Selection, is offering you the chance to embark on an international career and experience life in vibrant Barcelona. As a Customer Service Representative, you'll be the first point of contact for our clients' customers, providing top-notch support and ensuring their satisfaction.
Your responsibilities will include:
- Answering incoming queries from customers and maintaining contractual SLA
- Identifying issues and providing solutions
- Ensuring high customer satisfaction
- Collaborating with the team to achieve project success
To succeed in this role, you'll need:
- A native level of German and an advanced level of English
- Knowledge of IT platforms, equipment, and applications like Windows/MS Office
- Previous experience in sales (up-selling and cross-selling)
- Excellent communication and social skills
- Energy, innovation, and a proactive approach
What's in it for you?
This is a full-time permanent contract with a competitive salary package, including:
- €21,000 gross annual base salary
- Up to €2,000 bonus performance-based
Plus, you'll enjoy working in an open-minded and employee-oriented environment, with opportunities for career development and growth.
About Your Future Company:
Blu Selection is a global brand with over 75,000 multilingual employees across 50 countries. Our company values innovation and solution-orientation, making us a leader in customer experience solutions.
Location: Barcelona
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