Assistant Guest Experience Manager
Encontrado en: beBee jobs ES - hace 2 semanas
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Four Seasons Resort Mallorca at Formentor:
The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.
The resort will have 76 rooms and 36 suites, 30 private residential units, culinary experiences, including an indoor restaurant, beachfront restaurant and café, and a poolside bar and grill, events space, spa and fitness facilities including 8 treatment rooms, direct access to the beach, indoor and outdoor pools, Kids For All Seasons, and a Beach Club.
The Guest Experience Assistant Manager is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start. This role will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
Responsibilities
Ensure top VIPs (Elite and other Guests selected by Front Office Manager and Resort Manager) point of contact prior to arrival until departure for the arrangement of their stay.
Work with guests or Travel Agents to plan itineraries and special requests.
Perform Top VIP room inspections to make sure amenities, welcome cards and special touches have been arranged.
Be a driving force behind guest centric projects, aimed at elevating the experience and recognition of qualifying guests. Understands the trends of our guests and is able to identify opportunities for new experiences.
Assists in Managing the Front Desk and Guest Service Agents.
Interviews, trains and provides real time feedback. Conducts Performance evaluations and disciplines staff when needed.
Create and monitor schedules of staff and assist in processing payroll.
Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
Blocks rooms for arrivals and ensures and discrepancies are resolved.
Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connect with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner.
Interactions with guest will be in person, on the phone, via email and Chat Messenger.
Assists in Front Office and Guest Services Duties - Checks guests in and out in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested and the correct rate is charged.
Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• 40 hours
REQ
-
Camarero/a
Encontrado en: beBee jobs ES - hace 4 días
Salamanca, Salamanca, España Four Seasons A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Client Success Manager
Encontrado en: beBee jobs ES - hace 2 semanas
Salamanca, Salamanca, España Expedia Group A tiempo completoIf you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...
-
Incident & Risk Manager
Encontrado en: beBee jobs ES - hace 1 semana
Salamanca, Salamanca, España Equifax A tiempo completoWe are looking for an experienced Incident & Risk Manager who will be leading our Incident and Risk operation.What you'll doLiaising with internal teams to identity, analyze and execute an appropriate response to business indents.Ensure that actions and findings are tracked and documented during and after an incident.Brief and engage stakeholders at multiple...
-
Client Success Manager
Encontrado en: beBee jobs ES - hace 2 semanas
Salamanca, Salamanca, España Expedia Group A tiempo completoIf you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...
-
Ayudante de Camarero/a
Encontrado en: beBee jobs ES - hace 7 días
Salamanca, Salamanca, España Four Seasons A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Manager, Fin Ops
Encontrado en: beBee jobs ES - hace 2 semanas
Salamanca, Salamanca, España Expedia Group A tiempo completoIf you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...
-
Sr. Manager, Inside Sales
Encontrado en: beBee jobs ES - hace 7 días
Salamanca, Salamanca, España HashiCorp A tiempo completoAbout the roleThis role will inspire and guide a team of Inside Sales Representatives driving net new and add-on revenue growth in the Enterprise segment through effective management of inbound leads and execution of prescriptive outbound sales plays. This addition to our leadership team will be tasked with growing and developing a sales development team...
-
Technical Customer Success Manager
Encontrado en: beBee jobs ES - hace 1 día
Salamanca, Salamanca, España HashiCorp A tiempo completoAbout the role...The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.In this role you can expect...
-
Business Analyst Manager
Encontrado en: beBee jobs ES - hace 2 semanas
Salamanca, Salamanca, España Pfizer A tiempo completoWhy Patients Need YouTechnology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be...
-
Cocinero/a
Encontrado en: beBee jobs ES - hace 5 días
Salamanca, Salamanca, España Four Seasons A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Technical Customer Success Manager
Encontrado en: beBee jobs ES - hace 2 semanas
Salamanca, Salamanca, España HashiCorp A tiempo completoAbout the role...The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.In this role you can expect...
-
Supervisor de Mantenimiento Four Seasons Hotel Mallorca at Formentor
Encontrado en: beBee jobs ES - hace 2 semanas
Salamanca, Salamanca, España Four Seasons A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Solutions Architecture Specialist
Encontrado en: beBee jobs ES - hace 6 horas
Salamanca, Salamanca, España HashiCorp A tiempo completoAbout the Role:HashiCorp is looking for driven, forward-thinking, outgoing problem-solvers to tackle the critical task of crafting field enablement content that helps our customers envision how HashiCorp's solutions deliver successful outcomes.This role would require you to work as a content creation specialist in the Value Engineering organization building...
-
Pastelero/a
Encontrado en: beBee jobs ES - hace 7 días
Salamanca, Salamanca, España Four Seasons A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Hotel Assistant Manager
Encontrado en: beBee S ES - hace 4 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Assistant Restaurant Manager Nikkei
Encontrado en: beBee S ES - hace 3 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Pool Bar Assistant Manager
Encontrado en: beBee S ES - hace 3 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Assistant Store Manager
hace 1 semana
Salamanca, España RETAIL TALENT GROUP A tiempo completoSomos una consultoría de selección especializada en retail, wholesale & eCommerce que trabaja con las mejores empresas del sector. Estamos colaborando con uno de nuestros clientes internacionales dentro del sector belleza y cosmética en la búsqueda de un perfil de Assistant Store Manager. La ubicación es un punto de venta con 5-10 personas en...
-
Guest Services Supervisor
Encontrado en: beBee S ES - hace 4 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Assistant Banqueting
Encontrado en: beBee S ES - hace 3 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Night Manager
Encontrado en: beBee S ES - hace 4 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Sales Assistant
Encontrado en: beBee S ES - hace 4 semanas
SALAMANCA, España CLAIRE'S A tiempo completoAbout the Role As a Sales Associate at Claire's, you will be responsible for: Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales Delivering sales through friendly and efficient customer service Ensuring our customers have a fun and enjoyable shopping experience Demonstrating Claire's...
-
Front Desk Supervisor
Encontrado en: beBee S ES - hace 3 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Project Manager/Estimator/Millwrighting – $85-100K – Filled
hace 2 semanas
Salamanca, España Gta Skilled Trades A tiempo completoProject Manager/Estimator/Millwrighting – $85-100k – FILLEDOur client is a well established multi-skilled company that has been working in and out of the GTA for the last 20 years. Their services include millwrighting, manufacturing, CAD design and layout along with machinery moves and maintenance and repair.They are currently looking for a Project...
-
F&B Supervisor All Day Dining
Encontrado en: beBee S ES - hace 3 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Events Manager Four Seasons Hotel Mallorca at Formentor, Spain
Encontrado en: beBee S ES - hace 4 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Supervisor In Room Dining
Encontrado en: beBee S ES - hace 3 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Camarero/a
Encontrado en: beBee S ES - hace 4 días
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Receptionist
hace 2 días
Salamanca, España Livensa Living A tiempo completoRECEPCIONIST Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation. A team player, enthusiastic, curious, and dedicated team members, our receptionist is the heartbeat of our customer service. Key tasks: - Manage the day-to-day...
-
Incident & Risk Manager
Encontrado en: beBee S ES - hace 1 semana
Salamanca, España Equifax A tiempo completoWe are looking for an experienced Incident & Risk Manager who will be leading our Incident and Risk operation. What you’ll do Liaising with internal teams to identity, analyze and execute an appropriate response to business indents. Ensure that actions and findings are tracked and documented during and after an incident. Brief...
-
Manager de Mantenimiento Four Seasons Hotel Mallorca at Formentor
Encontrado en: beBee S ES - hace 3 semanas
Salamanca, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
AI Project Manager
Encontrado en: beBee S ES - hace 3 semanas
Salamanca, España Expleo A tiempo completoEn Expleo Iberia, Consultora de Ingeniería y Tecnología, brindamos experiencia técnica avanzada en múltiples industrias a numerosos clientes líderes en mercado. Ubicados en España desde hace más 20 años, tenemos oficinas en las principales ciudades de la península. Contamos con el talento de más de 400 empleados a nivel local y con más de 19.000...
-
Production Manager
hace 3 días
Salamanca, España Novartis A tiempo completo365 days a year, our global manufacturing and supply network works to ensure our patients have the treatments they need to live longer, healthier lives. **Job Purpose** The Production Manager ensures the running of a production shift team such that the manufacturing programme is achieved efficiently within the framework of regulatory compliance and...
-
Partner Marketing Manager
Encontrado en: beBee S ES - hace 4 semanas
Salamanca, España HashiCorp A tiempo completoAbout the role Reporting directly to the Director of Field Marketing EMEA, the Partner Marketing Manager for the EMEA region will be tasked with shaping and executing the partner marketing strategy, ensuring its success. Serving as a program manager for all partner-led initiatives (CSP, SI, Technology) across EMEA, you will play a pivotal role in planning...