Client Success Manager
Encontrado en: beBee jobs ES - hace 2 semanas
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
If you are cool under pressure, approach challenges head-on, and enjoy teaming up with a hardworking and diverse group of colleagues and clients, then we would love for you to come and work with us As a Client Success Manager, you will be an integral member of a global team working on media campaigns composed of hotel lodging accounts throughout the display campaign lifecycle.
This is a 2 year contract, starting May/June 2024.
What you'll do:
Partner with an internal sales team to review and produce newly sold hotel campaigns based on relevant media products.
Liaison with external hotel partners on creative strategy, timelines, and ongoing production of campaigns for best in class experience.
Coordinate production tasks with preferred vendors to ensure the quality of deliverables is of the highest quality and adheres to published policies.
Provide client support on creative requirements in accordance with creative and technical specifications, plus vertical specific creative & product guidelines.
Oversee inventory reservation requests and creative scheduling activities with the Technical Ad Operations team using vendor resources for appropriate tasks.
Ensure on-time campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign to ensure delivery against campaign KPI's and goals.
Conduct fundamental troubleshooting as needed on production, delivery, or billing challenges.
Propose and implement post sale optimization strategies if necessary to improve campaign delivery and minimize revenue leakage.
Collaborate with Sales to prepare post-campaign creative and performance insights.
Complete monthly billing and campaign actualization tasks.
Consistently meet or exceed relevant metrics established for the team, ensuring timely and reliable delivery of top quality service.
Actively engage in team projects to drive operational efficiency and results.
Who you are:
Bachelors and/or 1+ years previous experience in online advertising or marketing.
Proficient in English and Spanish required, additional languages a plus.
Experience working with MS Office applications and basic Excel skills. Experience with Google Ad Manager, JIRA, Tableau and Salesforce strongly preferred.
Confirmed ability to work independently handling multiple tasks within tight deadlines with confidence and ease.
Strong communication skills and ability to set expectations.
A love of meeting – and beating – deadlines.
Strong organizational skills: attention to detail, diligence and follow-through, creative problem solver, effective time manager.
You are able to build strong partnerships and can coordinate across other teams and functions.
You can excel in a fast paced and dynamic environment.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia GroupTM Media Solutions, Expedia Local Expert, CarRentals.comTM, and Expedia CruisesTM.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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