Supervisor In Room Dining

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.

About the role

We currently have an opportunity for an experienced In Room Dining Supervisor to join our pre-opening team

Reporting into the Assistant In Room Dining Manager, you will be responsible for providing administrative support to the Food and Beverage team.

What you will do

Responsibilities will include:

Maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for various meal periods in Room Service and manage My Bar.

Train and supervise all Room Service and My Bar staff.

Maintain a friendly manner with all guests when greeting them, and throughout their Room Service dining experience.

Ensures a successful handling of the Room Service.

Assist in effective and efficient methods for setting orders properly.

Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all staff members.

Anticipate all materials and supplies and assure their availability.

Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.

Observe daily conditions of all physical facilities and equipment in Room Service and My Bar; makes recommendations for corrections and improvements as needed.

Prepare staff schedules which allow for appropriate service

Communicate with other departments to ensure a supporting team of professionals.

Execute functions or special receptions in rooms, suites and boardrooms.

Promote good public relations and handle complaints or concerns of guests.

Understand all food and beverage items offered, including ingredients, methods of preparation and proper service, as well as an expert knowledge of wines and spirits.

Maintain a daily log for communication between Room Service staff and with upper management.

Ensure the cleanliness of Room Service and guest hallways by enforcing clean-up schedules.

Attend and participate in all required meetings.

Promote teamwork and foster a harmonious working climate.

Ensure a safe working environment for all employees within the Room Service and My Bar, and complete all accident reports promptly. Respond properly in any hotel emergency or safety situation.

Participate in all inventories directly involved with the operation of the Room Service and My Bar.

Use the computer system in ringing, printing and closing checks as well as shift report.

Give complete support to the In Room Dining Manager and Assistant Manager and assumes responsibility for the room service upon the Managers absence.

Perform other tasks or projects as assigned by hotel management and staff.

Our Ideal In Room Dining Supervisor will have:

Excellent reading, writing and oral proficiency in the English language.

At least one year supervisory experience, and one year food & beverage service experience.

Knowledge of service, cost control in F&B, labor controls, maintenance, merchandising and accounting.

Computer literate

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

Full time contract, 40 hours per week. Rotating shifts from Monday to Sunday

Candidates must have the legal permission to work in the EU.

REQ10307426