Guest Services Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.

About the role

We currently have an opportunity for a guest services supervisor to join our pre-opening team Reporting to the Front Office Managers, you will be responsible for responding to a wide variety of guest needs and requests adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence.

What you will do

The main duties to perform include:

Directs all activities to ensure communication and follow-up on any upcoming issues, guest requests or special requirements.

Coordinates arrivals and departure requirements. Ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of special attention guests, return guests, groups etc.

Ensure smooth handling of guest luggage, deliveries and special requests. Reviews all materials concerning daily events, i.e., return guests, VIPs and function sheets and ensures team is aware of arrival guests and pre-placed amenities/luggage for rooms.

Reviews the Valet schedule on a daily basis and ensures they are up to date with the events happening in the hotel.

Resolves customer complaints and handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries Must be able to maintain order on the front drive.

Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.

Assist the Guest Services Assistant Manager in supervising the Guest Services team.

What you bring

Experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, have excellent interpersonal and relationship-building skills, and an exceptional eye for detail.

We are looking for a special individual who shares our passion for excellence and who delights in the magic of curating special experiences and memories for our guests. Strong communication skills, as well as the ability to work within a team are mandatory.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

Full time contract, 40 hours per week. Rotating shifts from Monday to Sunday

Legal right to work in Spain is required, as well as fluency in English and Spanish.

REQ10307395