Global VIP Customer Experience Manager

hace 2 semanas


Barcelona, Barcelona, España Edreams Odigeo A tiempo completo
About the Role

We are seeking a highly skilled and experienced Global VIP Customer Experience Manager to join our team at Edreams Odigeo. As a key member of our Communications department, you will be responsible for managing sensitive customer complaints and ensuring excellent service to our valued customers.

Job Summary:
  • Manage VIP and sensitive customer complaints via multiple channels
  • Identify and mitigate PR risks in national and local media
  • Support VIP Communications projects and collaborate with team members
  • Measure, analyze, and report on initiative results

This role is perfect for someone with a passion for the travel industry, who possesses strong analytical skills, and can work effectively under pressure. If you have a background in tourism, experience in handling customer complaints, and familiarity with CRM tools, we encourage you to apply.

About Us

Edreams Odigeo is a leading travel tech company revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime - the world's first travel subscription program. We offer a dynamic and healthy environment where you can grow your career, learn from experienced professionals, and make a real impact on our team.

What You'll Get:
  • A competitive salary range: €45,000 - €60,000 per annum, depending on experience
  • Prime Plus membership benefits
  • Flexible benefits package including performance-based bonuses, birthday day off discounts, and relocation support
  • Opportunities for growth and professional development
  • A hybrid home-office model focused on outcome, not time-in-seat
  • Free fruit, coffee, and tea at our offices
  • An Agile Mindset environment with recognition at its core

  • VIP Account Manager

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