Senior VIP Account Development Manager

hace 3 semanas


Barcelona, Barcelona, España Yolo Group A tiempo completo

We are seeking a highly skilled and experienced Senior VIP Account Development Manager to join our team in Japan. As a key member of our VIP department, you will be responsible for developing and maintaining long-term strategic relationships with our most valued customers.

Estimated salary: $80,000 - $120,000 per year, depending on experience.

About Yolo Group

Yolo Group is a dynamic and fast-paced fintech company that offers an ideal workplace for those who want to make a difference and contribute to the growth of the organization. We are committed to delivering the absolute best VIP experience to our customers, and we are looking for someone who shares our passion and values.

Job Description

The Senior VIP Account Development Manager will be responsible for:

  • Building and maintaining strong relationships with our VIP customers to increase their engagement and loyalty
  • Taking ownership of assigned VIP portfolios and managing customers proactively
  • Identifying and providing data-driven solutions to customer queries and issues
  • Analyzing betting activity and Key Performance Indicators within assigned portfolios
  • Applying best practices for hosting and participating in VIP events
Requirements

To be successful in this role, you will need:

  • 3+ years of experience in the online gaming industry
  • Fluency in Japanese and English
  • Excellent writing and communication skills
  • Proactive and positive mindset, ability to handle stressful situations and challenging conversations
  • Ability to multitask and prioritize daily workload
  • Project management skills
  • Analytical skills and data-driven mindset
Benefits

At Yolo Group, we offer a range of benefits to support your well-being and career development, including:

  • Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings)
  • Opportunity to invest in the Group's own venture fund, Yolo Investments
  • Focus on your well-being via monthly sports compensation, in-house gym and relaxing sleeping pods in our HQ, 3 health days per year, and private health insurance
  • Celebrating together Birthday day off, paid vacation days to celebrate personal life achievements, e.G., child's first school day, engagement, marriage, etc.
  • Comfortable offices with its own cafeteria in HQ, plenty of fruits, snacks, drinks, and good vibes


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