High-Value Customer Experience Specialist

hace 4 semanas


Barcelona, Barcelona, España Mega Block Gaming A tiempo completo
About Mega Block Gaming

Mega Block Gaming is a pioneering service provider for leading online gaming operators worldwide. Our portfolio encompasses cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into gamification functions.

We're a proudly remote-first organisation, fostering an environment where creativity thrives, collaboration is core, and innovation knows no bounds. Our mission is to become a global leader, driving positive change and sustainable growth while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business.

Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower players to thrive in the rapidly evolving iGaming/Web3 world.

Job Description: German VIP Account Manager

We're seeking an experienced and dynamic German-speaking VIP Account Manager to join our team and provide exceptional experiences for our high-value players across our casino brands.

In this role, you'll be responsible for crafting custom strategic plans to meet company objectives, ensuring our VIPs receive a personalised and exceptional experience, fostering loyalty, and driving engagement within our gaming community.

Responsibilities:
  • Crafting syndication schedules and tone guidelines that give a personal touch to players
  • Conducting basic research to engage VIP Players and investigate trending activities within the group

To succeed in this role, you'll need:

Requirements:
  • Proven experience working in a VIP department in the iGaming industry/Crypto Casino/Crypto industry
  • Excellent understanding of VIP expectations and delivering first-class service
  • Self-confidence to build strong relationships with customers
  • Sales experience considered an advantage
  • Fluent spoken and written English and German essential
  • Able to work in a fast-paced environment, juggling multiple projects as required
What's in it for you?

You'll enjoy:

  • A global and dynamic work environment, collaborating with top Casino talent worldwide
  • A company offering personal growth opportunities, autonomy, and flexibility
  • A choice of work locations – our head office is in Cyprus, but you can work remotely from anywhere
  • Flexible working arrangements to suit your needs
  • An attractive compensation package, reviewed regularly
  • A variety of benefits, including plenty of time off throughout the year

Megablock Gaming is an equal opportunity employer welcoming applicants from diverse backgrounds.



  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Job Description:We are seeking a highly skilled High-Touch Customer Experience Specialist to join our team at Exoticca, a pioneering online travel agency. As a key member of our Customer department, you will be responsible for providing exceptional service to our members and customers.


  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Job Title: Customer Experience SpecialistAbout the Job:Are you passionate about delivering exceptional customer experiences?We are looking for a skilled Customer Experience Specialist to join our team in Barcelona, Spain. As a key member of our Supply Chain team, you will be responsible for managing customer relationships and ensuring timely delivery of...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job OverviewWe are seeking a skilled Global Customer Experience Specialist to join our team at Blu Selection. This role involves providing high-quality support to customers through various communication channels.Key ResponsibilitiesAssist customers via phone, email, or social media with their inquiries and concerns.Ensure customer satisfaction by providing...


  • Barcelona, Barcelona, España Adm Value A tiempo completo

    About Adm ValueWe are a leading provider of customer relationship and experience solutions. Our presence in 6 countries, with 16 strategically located production sites, enables us to deliver innovative solutions globally.


  • Barcelona, Barcelona, España Ttec A tiempo completo

    Job DescriptionAs a Customer Experience Specialist, you will play a vital role in delivering exceptional customer experiences for our clients.About the PositionYou will work closely with customers to understand their needs and preferences.Develop value propositions that cater to their requirements.Collaborate with internal teams to ensure seamless delivery...


  • Barcelona, Barcelona, España Qoria A tiempo completo

    As a Digital Customer Experience Specialist at Qoria, a leading internet safety startup based in Barcelona, you will play a vital role in delivering exceptional customer service to our premium clients.Company OverviewQoria is a fast-growing company that aims to provide a safe digital experience for every child. Our top product is a multi-platform parental...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    TTEC is a global leader in customer experience. We provide award-winning employment experiences for our employees and deliver exceptional customer service to our clients.As a Customer Experience Quality Assurance Specialist, you will be responsible for evaluating and analyzing customer interactions to improve customer satisfaction scores. You will use your...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    We're looking for a skilled Customer Experience Specialist to join our team in Sofia, Bulgaria. As an Outbound Sales Representative, you will be responsible for delivering exceptional customer experiences while working onsite. Your primary goal will be to service and upsell client products to existing customers, focusing on educating them on their current...


  • Barcelona, Barcelona, España Jti A tiempo completo

    Job Summary: We are seeking a highly motivated Customer Experience Specialist to join our team at JTI. In this role, you will be responsible for delivering exceptional customer service and driving process excellence.About the Role: As a Customer Experience Specialist, you will support and coordinate with the Consumer Care Manager to develop and execute...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    About UsTTEC is a leading customer experience technology and services provider. Our mission is to deliver amazing service and technology, combined with humanity.Job DescriptionWe are seeking a Quality Assurance Specialist to join our team in Athens, Greece. As a Quality Assurance Specialist, you will be responsible for evaluating and analyzing customer...


  • Barcelona, Barcelona, España Teleperformance-Crit A tiempo completo

    Succeed in a dynamic customer service role with Teleperformance-Crit and take the first step towards a fulfilling career in customer experience. As a Global Customer Experience Specialist, you will be responsible for delivering exceptional support to our international travelers, ensuring their needs are met, and resolving any issues that may arise.About the...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team in Lisbon. In this role, you will be responsible for delivering exceptional customer experiences by providing world-class support to clients and their customers.Key Responsibilities:Answering incoming queries from customers and identifying issues to provide...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    At TTEC, we're passionate about creating amazing customer experiences. As a Dedicated Customer Experience Specialist, you'll play a crucial role in delivering exceptional service to our clients while growing your skills and career. Here's what you can expect:Job SummaryWe're seeking a highly motivated and experienced sales professional to join our team as a...


  • Barcelona, Barcelona, España Ares Consultores A tiempo completo

    About the Company: Ares Consultores is a dynamic organization driven by customer satisfaction. Our mission is to make business travelers happy by providing exceptional service. Our Customer Care team is a key factor in our company's growth and success. We are seeking an experienced, hands-on professional who shares our vision and values. We hire empathetic...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    Job OverviewWe are seeking a highly motivated and results-driven Customer Experience Sales Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences while driving sales growth.About the RoleAs a Customer Experience Sales Specialist, you will work with clients to understand their needs and provide...


  • Barcelona, Barcelona, España The Tropicfeel, S.L. A tiempo completo

    About the RoleThe Tropicfeel, S.L. is seeking a highly skilled Digital Customer Experience Specialist to join its team. This role will be responsible for developing and executing the CRM strategy aligned with the company's business objectives and customer-centric approach.Key Responsibilities:CRM Strategy and Implementation: Develop and execute the CRM...


  • Barcelona, Barcelona, España Adm Value A tiempo completo

    About UsADM VALUE, a leading provider of customer relationship solutions, is committed to delivering innovative services that enhance the customer experience.We have a global presence with 16 strategically located production sites, enabling us to respond to our customers' needs on an international scale.Our TeamWe are proud to have a team of over 6,500...


  • Barcelona, Barcelona, España Abroad Experience A tiempo completo

    **Company Overview**Abroad Experience is an international non-profit organization with a mission to bridge business operations and software. We are looking for an ERP Implementation Specialist to join our team.**Job Description**The ERP Implementation Specialist will be responsible for providing support to internal and external users to use the ERP system...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    About TTEC">TTEC is a global leader in customer experience technology and services. Our mission is to make customers happy by providing exceptional service and support.">Role Overview">We are seeking a Customer Experience Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our...


  • Barcelona, Barcelona, España Levi Strauss & Co A tiempo completo

    Company OverviewLevi Strauss & Co. is an iconic brand that values originality and making a lasting impact. We are committed to standing up for what is important and delivering exceptional customer service.Estimated Salary Range: €24,000 - €28,000 per year (part-time)Job Title: Customer Experience SpecialistLocation: Barcelona, SpainJob Type: Part-time,...