Customer Experience Coordinator
hace 1 mes
We are seeking a skilled Front Desk Supervisor to join our team in Copenhagen. In this role, you will be responsible for supporting the Front Desk Manager and ensuring a high level of customer satisfaction.
Salary: DKK 45,000 - 60,000 per month (dependent on experience)
Key Responsibilities:
Client Experience- Deliver exceptional customer service and ensure a suitable environment is maintained.
- Monitor team compliance and resolve client experience issues.
- Implement experience improvements to enhance the overall guest experience.
- Support clients during check-in and check-out.
- Support VIP and group bookings, ensuring smooth shifts.
- Coordinate with the Contact Centre.
- Oversee daily briefings, inventory, and sales.
- Assist the manager in recruitment, training, and team development.
- Offer feedback and suggest training for performance improvement.
- 2 years of previous experience within the Hospitality or Wellness sector.
- 6 months of previous experience in team management.
- Previous experience in Front Desk is desired.
- You are fluent in English. Fluency in Catalan is a big plus.
- You are customer-oriented and enjoy communicating with people.
- You are multitasking.
- You are flexible and able to work late shifts and holidays.
- Permanent contract.
- AIRE gift experience on your birthday.
- 30% off in all our experiences.
- Be part of an engaged, hard-working, and united team.
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