Customer Experience Coordinator

hace 1 mes


Barcelona, Barcelona, España AIRE Ancient Baths Copenhagen A tiempo completo
Front Desk Supervisor Position at AIRE Ancient Baths Copenhagen

We are seeking a skilled Front Desk Supervisor to join our team in Copenhagen. In this role, you will be responsible for supporting the Front Desk Manager and ensuring a high level of customer satisfaction.

Salary: DKK 45,000 - 60,000 per month (dependent on experience)

Key Responsibilities:

Client Experience
  • Deliver exceptional customer service and ensure a suitable environment is maintained.
  • Monitor team compliance and resolve client experience issues.
  • Implement experience improvements to enhance the overall guest experience.
  • Support clients during check-in and check-out.
Management
  • Support VIP and group bookings, ensuring smooth shifts.
  • Coordinate with the Contact Centre.
  • Oversee daily briefings, inventory, and sales.
People Management
  • Assist the manager in recruitment, training, and team development.
  • Offer feedback and suggest training for performance improvement.
Requirements
  • 2 years of previous experience within the Hospitality or Wellness sector.
  • 6 months of previous experience in team management.
  • Previous experience in Front Desk is desired.
  • You are fluent in English. Fluency in Catalan is a big plus.
  • You are customer-oriented and enjoy communicating with people.
  • You are multitasking.
  • You are flexible and able to work late shifts and holidays.
What We Offer
  • Permanent contract.
  • AIRE gift experience on your birthday.
  • 30% off in all our experiences.
  • Be part of an engaged, hard-working, and united team.


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